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I have a configuration whereby calls flow through three VDNs to access an application behind Voice Portal. The first two VDNs have 'VDN override' enabled (y) and the last VDN has 'VDN override' disabled. The last VDN is the number Voice Portal uses to identify the which application to use...

We are upgrading to AVAYA Release 5 IP Agent. We are getting 500 Agents We currently have 500 Release 4 IP Agents. We are going to stage the installation of R 5 Agents. 100 per week. The question is can R4 agents log in using the R5 RTUs, so that we can provision the R5 agents over time Thanks

I'm trying to setup a 2610 that is on my home network so that I can access it from the outside world. I have the 2610 connected to a SOHO(D-Link) router. I can access the 2610 from any other device on the home network. The 2610 e0 address is assigned as a DMZ host on the SOHO. I tried...

When is a RUK kit needed for an Intuity Upgrade? Can you perform a RUKless upgrade from a MAP40 r3 1-55 to a MAP5?

Just installed a Modular Messaging System. This may be a dumb question, but any assistance would be appreciated. Can someone explain how to transfer callers directly to a Modular Messaging mailbox without ringing the PBX extension?

What data-modules must be removed when migrating to an S8700. I know the wcbri's are supported, but will the pdm data-modules still work in the S8700?

Can someone provide a link to the latest Avaya Minimum Vintage document. I've been searching the Avaya product document website for about 45 minutes now! I must be missing it. Any assistance would be appreciated!

Does anyone have a CM2.0 Compatibility Matrix? currently have a CSI 1.3 with Definity Audix I've been told that 2.0 will not support the Definity Audix. I'd like to see something in writing. My rep has been wrong many times before.

I'm looking for product that will convert DCP to fiber and back to DCP. Any suggestions would be greatly appreciated.

Is there some sort of answer supervision option I could set that would prevent callers from being charged when they call one of our non-working DID numbers and recieve the PBX intercept announcement? Or is there an alternative to the PBX intecept announcement? The DID trunk is ISDN.

We have a new prologix. I'm trying to establish an IPSoftphone connection (Road Warrior Mode). Problem I'm having is that I can't seem to establish an audio connection. When a call comes in, it rings, but you cannot answer it. When trying to make a call, I recieve a pop-up message &quot...