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Hi, We have recently got a new BCM 450 installed and are attempting to use Reporting for Contact Centre (v2.6.404.0.61), however I've found the reports offered fairly limited. I also need to produce reports in a specific format. I'm able to access the SQL Express database and have been making...

Hi, We have a network consisting of three Windows 2003 servers (single domain), two servers are at our main site while the other is located remotely and connected via a broadband line. All servers run the following: Server 1 (local): Active Directory, Global Catalog, Exchange, Trend...

Hi, I am having a very strange problem with a remote office. The primary office uses the 10.0.3.0/24 network address, while the remote office uses the 192.168.3.0/24 network address. The primary network has three gateways; 10.0.3.1 (original gateway now used only as auxilary VPN access if...

Hi, I have a routed dsl solution (one public ip address for the router and 5 public ip addresses to use as desired). I also bought a Firebox X1000 and configured in routed mode. I entered the public address assigned to the router as the default gateway, and assigned one of the public ip...

Hi, I installed Goldmine last Friday, however when I try to configure PhoneManager to pop Goldmine I find that the option is still greyed out. Goldmine was installed locally on the PC and lives in Program Files\goldmine. Has anyone come across this before? Mark

Hi, One thing that is really frustrating about Phone Manager is that the speed dials tab has to be repopulated each time a new user logs in or an existing user logs into a different computer. Therefore I was wondering if there is a configuration file that can be used to populate the speed...

Hi, I was wondering if anyone knows of a good article on adding an icon to the taskbar while an application is running? I was reading one on the MSDN (http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnnetcomp/html/messagewindow.asp?frame=true) site, but could not get the...

Hi, We have a main hunt group and require additioanl hunt group setup to manage another telephone number. However calls that come in on this number must take priority over the other hunt group. Is this possible? Mark

Hi, I recently moved the management software for the IP Office 403 from our NT server to a W2K client. The NT server has since been taken out of use. However I cannot download/upload the configuration. I'm confident that it is noting to do with ip or subnet mask. When I click the Open...

Hi, In the UK directory enquires numbers have changed, they all begin 118***. However as they vary differently in cost, we want to force the use of a particular service. At the moment I have set-up a new LCR with the following set-up: 118888 . dial 118N . busy However if a user tries to...