Search results for query: *

I have set up an info mailbox on an extension. If I call telephone number externally (using prefix), I can listen to message. If I call the 4-digit extension internally, it gives me a fast busy and display shows "not in service". How can I program extension mailbox so that callers can access...

Can anyone tell me if we can install an external ringer on a 7100 set from a Norstar MICS system? We have a phone in a large area and they cannot hear it ring. Can anyone advise what kind of external ringers are available for a Norstar system and what requirements it might need, for example...

Can anyone tell me what the power requirements are for the following: Avaya PBX housing 5 carriers (traditional refridgerator) standalone EPN module (housing 1 carrier) Intuity AUDIX MapD server External DS1 CSU Thanks!

I have a Definity ECS version 11 and would like to know if I can service observe trunk lines (either T1 or copper)not agent extensions or vdn's.

I read the FAQ section on this question but it is not clear and/or I don't understand. I have one DID number with the extension of 2371. Currently 2371 has a VM assigned. Person answering that phone wants an additional VM on that number to route general voicemail calls and another VM for her...

We have a Norstar MICS 1.1 and have about 5 telephones/users that do the same work. We would like to program an extension that will hunt to these 5 telephones based on availibility. If no one answers, we would like it to forward to mailbox. Is this possible and if so, how do I program this?

We are looking to upgrade an old CMS (call management system)machine that supplies call center reports and stats from an Avaya release 11 switch. Need to find out if there is better technology call management systems that is compatable to our Avaya switch.

We are looking to upgrade an old MapD Intuity Audix machine that supplies voicemail to 3 Avaya PBX switches, release 8 through release 11. Need to find out if there is better technology voicemail systems, other than AUDIX, that is compatable to our Avaya switches.

I am planning on adding a 4-port Partner VM system to an existing Partner ACS unit. My question is, how do callers get to a particular extension? Do all calls have to go to VM first, get a directory, then caller can press directory extension, caller gets routed to phone, user can either pick...

We have a Norstar MICS telephone system. Each phone has a "pool" feature button which allows user to make outside calls. Some phones only need dial one "9" other users must dial two "9"s (we have centrex service requiring an additional 9). I checked internal configurations on both types of...

We would like to use the stroke count feature in the station form under our call center agent extensions. It is my understanding that when an event happens, the agent hits the stroke count button and it pegs the event. Where in the pbx programming do we find the number of stroke counts entered...

We have a Definity G3i ECS and we would like to use the event count feature in the station form. How do I set this up and how do we count the number of times a call center agent presses this button on their phone when an event happens?

I have a paging amplifier that I want to install on a Partner system. There is a paging port on the Partner processor module that has a RJ45 female port. The amplifier is set up to be wired with a 1 pair from the cable. Can I assume that the pair to be mounted on amplifier is the blue pair...

I need to attach an UPS to a 16 station/6 line Merlin Plus system. Can anyone tell me the power requirements that I would need to purchase in a UPS that will accomodate a power outage/surge to the key system?

We have a release 8 Definity PBX (this PBX does not have any call center features). We also use an external monitoring system to record calls on certain extension 24 x 7. Currently we install these beep-tone boxes to the handset to beep every 10 seconds alerting the caller that their call is...

We have Avaya IP Agent release 3. Currently the setup is this: 2 analog phone lines in the home. One for data dailup, the other for voice connection via an analog phone. Some agents have been having connection problems with their data line. We have upgraded them to Roadrunner high speed...

We have a Norstar MICS phone system with Star Talk vm. Isi it possible to assign 2 Vm boxes to same telephone or extension? Something like an automated attendant. Would I have to assign a seperate DID number to the 2nd voicemailso that callers from the outside can leave a message?

We have a Norstar key system (about 7 years old) and we were able to program buttons on the telephones for internal/external autodial. One of our users would like to change one of their autodials. The code is F * 2 (according to booklets and the template attached to phone). I am able to...

Is there a way that while logged in to a skill, talking with a customer and seeing the queue light flash, that we can put customer on hold, bring the queued caller to the logged in agent and have them answer the call while first caller is on hold?

A facility reported to me this morning that all their phones have "service mode on" displayed in their windows. If they hit the button under Modes, it shows Night Routing and then an option to exit. How was this turned on and how do we turn it off? They say they are able to make/receive...