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  • Users: SSgt
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  1. SSgt

    IP Communicator with Expansion Module

    Is it possible to program an expansion module onto a Communicator Softphone?
  2. SSgt

    CCM User Logs

    Is there a way to see which user made changes to certain devices? Reviewing the C:\Program Files\Cisco\Trace\MLA access.log files shows the users and what they searched for, but not what changes were made. Thanks!
  3. SSgt

    Call Termination Cause Code 102

    Hello, we have thousands of calls that have ended in a 102 termination code...timer expired in the past couple weeks. Has anyone experienced this or know what timer is being expired?
  4. SSgt

    Database Error when forwarding

    When attempting to forward all calls I recieve the text "Database Error" on the phone. Forwarding works on all other sets. I have deleted the line, removed it from the unassigned DN's and re-added the line and the problem still existed so I restarted the Telephony Call Dispatcher and...
  5. SSgt

    IPCC Management Hours

    We are implementing an IPCC with 50 agents, possibly expanding to 200 agents. My question is how many hours should we expect to spend managing...updating the IPCC system? Thanks!
  6. SSgt

    Bulk Route Pattern

    We need to add several (65) route patterns that point to an intecluster trunk. Every input drops the trunk and all calls...is there a way to add them all before restarting the trunk? Thanks!
  7. SSgt

    British Telecom E1 into 3825 Gateway

    Hello...we are trying to pump a BT E-1 into a NM-HDV2 on a 3825 gateway. A couple problems are the fact that the E-1 is coming out of a multiplexer as an unbalanced BNC...does anybody have the BT E-1 configs and know how to either convert the unbalanced line into the RJ 45 as balanced? I have...
  8. SSgt

    Cluster IP Address Change

    Has anyone changed the address on a PUB and SUB's before? We have a site that we need to change there addresses and I'm curious as to any hurdles that might be in the way when restoring the database. Anything special needed in SQL? We're running 423...thanks!
  9. SSgt

    Cisco Unified Operations Manager

    Is anyone using COUM? We have 2.0 and are having a few problems, we have a call manager, actually 2 that show up as unsupported, we've removed and re-installed a few time to no avail. Please help!
  10. SSgt

    CCM to Meridan Voice Mail

    Hello, I have a CCM connected to an SL-100 and Meridian Mail. I have sucessfully tapped into the SMDI stream out of the Median Mail and sent it into the CCM serial port and am using the Cisco Messaging Interface to monitor the SMDI info and turn on/off the lights. I have this working on...
  11. SSgt

    ATA installation

    Is there any documentation on how to install an ATA, how do I assign a line to the ATA? Thanks!
  12. SSgt

    Background Image Push

    Does anyone know of a way to push a specific background image to a phone or all phones in a cluster??? Thanks!
  13. SSgt

    ICT through VPN

    Hello...we have two clusters at two seperate sites and are trying to connect them via ICT's and eventually a gatekeeper as there are about 12 other sites that we are going to draw together. All sites are firewalled and we need to open the IP/ports. We have voice connectivity between the two...
  14. SSgt

    Additional SATA Drive

    Hello, I currently have an MSI motherboard with a 150G Sata drive. I purchased a 300G drive and want to install it as an additional drive. After I copnnect the additional drave to the controller and turn the machine on I get through bios and to the XP load and then my machine restarts. I...
  15. SSgt

    DTI012 Error on Option 11

    We are trying to establish another trun in slot 3 of an option 11. We installed a TMDI card, programmed the loop (3) and DCH (12) and RDB. We can enable the TMDI, but when we try to enable the loop we are getting a DTI012. I have tried a known good card, reprogrammed everything, reseated the...
  16. SSgt

    Prefix Digits

    When commercial calls come into our system they are displayed as 6371XXXXXX (we are in germany) however in order for customers to call the number they must dial a 990 in front of the number. Is there a way to automatically place that prefix so customers can see their missed calls and dial...
  17. SSgt

    Meridian Mail SMDI

    Hello: I am trying to tap into the transmit from the Meridian mail and feed it into a Cisco CallManager. Currently my MM is connected to my SL-100 via 4 wires through an A Sync short hall modem that is connected into the MM's DB 25 connector. Does anyone know which pins are TX out of that DB...
  18. SSgt

    DCH Cable

    Okay...we have a MSDL card and are trying to get a PRI trunk up. We do not have the daughter board or the correct cable to connect the PRI to the MSDL. What I do have is the MSDL to I/O cable (NTNB27) and the 26 pin 3 row connector that I can use to make the correct cable...does anyone have...
  19. SSgt

    Shared Line/Different CallManagers

    Is it possible to have a shared line on different clusters? We have a CM connected to another CM via an Inter-Cluster Trunk. Is it possible or a way to make an incoming call to a number ring to two seperate numbers? Thanks!
  20. SSgt

    Option 61 to Cisco Gateway Programming

    Hello, working for 10 years on the 100's but I am trying to get a connection from an option 61 to Cisco gateway and an unbelievably lost, can anyone get me pointed in the right direction? Like what load creates trunks, LD 96 creates the D-channels and LD60 creates all the other channels right...

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