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Looking for help or a work around We have a Plantronics CS520 headset connected to a Cisco 7942 set that it seems that no matter what configuration I try that best I can do is receive audio but can not transmit audio and that is when i have the base unit connected to the headset jack on the...

Hi. I am using Windows Vista and I recently downloaded Adobe Reader 9.x (I only needed it for one document) however for some reason Adobe has taken it upon itself to OPEN everything. I can't open things like my antivirus, yahoo messenger, msn messenger, yahoo, yahoo music, etc etc . Even right...

Hi. I am using Windows Vista and I recently downloaded Adobe Reader 9.x (I only needed it for one document) however for some reason Adobe has taken it upon itself to OPEN everything. I can’t open things like my antivirus, yahoo messenger, msn messenger, yahoo, yahoo music, etc etc . Even right...

Hello, Could anyone point in the right direction in looking for "Nortel Approved" Microsoft updates/patches that can be installed on a Symposium Server.... Having a hard time finding anything on the Nortel web site?? ....Thanks in Advance!!

Hello, Could anyone point in the right direction in looking for "Nortel Approved" updates/patches that can be installed on a Symposium Server.... Having a hard time finding anything on the Nortel web site?? ....Thanks in Advance!!

Is there a way to force a acd call to a agent if they are on a DN call....if so what happens to the caller on the DN key...Also what is the promt...I guess it would be in ld 23...Thanks!

when a person listens to their message, then sends it to someone else, the other person can not choose to listen to the message on the phone - can only listen to the message on the computer through headset. Can not change the answering option from computer to telephone....Can you point me in...

Hello All, I was wondering if there is any other contact application other than Symposium or the new CCMS that will intergrate w/ CSE 4.5...any 3rd party app???....Thanks in Advance

Hello What is needed re-home" an estimated 150 people at a Nortel branch office location. "Re-home" meaning the users would switch from registering off the, OH Option 81C, Call Pilot & Symposium and instead register to the ,WI Option 81C, Call Pilot, and Symposium. A remote team will be...

I created a Public Distribution List called "FTS IT Test".I added 6 user to the list. I gave it extension 3501 Logs in to my voicemail box.(I am member of this group, also created a COS that allows me to leave messages to the PDL) 2. Press 2 to send a message. When he compose a message we...

Instant message logs Is there a way to view instance messages that were sent from a PC? Thanks in Advance

Hey Guy’s I am running CCM 4.0(2)a. We have 7912 in a classroom environment and would like to have the phones flash not ring. On the line configuration the ring setting is not available for this device. It is a configurable choice for the 7940 and 7960’s to ring, ring once, flash and so...

We have 3 different sets 1- 7970, 1-7960 and 1-7940. Each is configured exactly the same (CSS, partitions and the like),Maximum Number of Calls is set to 4, Busy Trigger is set to 1, as we want incoming calls to ring Line 1 and if busy, Forward busy to line 2…Now here is my problem you answer a...

Can anyone tell me what the maximum length of the greeting for a Call Handler is ?...Thank You!!

Running CCM 4.1(3)sr1, We are configured to load balance as configured below. The backup (ATT2) only gets 1 call at a time if she put a caller on hold, and the main (ATT1) switchboard gets 3 or4 calls at once. The backup can only get one, which limits how helpful she can be. We have over 7...

Running CCM 4.1(3)sr1, We are configured to load balance w/ 3 Attendant Console users. When all 2 are logged on all works fine, first call comes in and goes to Line 1 of the first operator, 2nd call if first is busy is presented to the 2nd operatoe and so on…Here is the issue: When the first...

Hey Guy’s Is there a way to pull all of the Meridian Mail box users information out of Meridian Mail to say a .xls spreadsheet? If so, please pass along the steps on how to accomplish..Thank You!

Can any one point me to any documentation and or tools in order to export Meridian Mail VM boxes and menus and import them into Unity…Thanks!

I was having some issues that I could not seem to correct no matter what I tried. So I figured it would be best to reinstall it clean. I used the reinstallation CD that was shipped w/ my Laptop (DELL Inspiron 1100) and followed the prompts to delete and reinstall a clean copy…Every thing look...

Guys, I have a CSS question. We are running CCM 4.1(3)…There are 50 individual sites w/ 4 CSS per site for a total of 200 CSS. We are adding a new site and I need to add the new site’s partition to the 200 existing CSS’s. My question is, Is there a way to add this partition to all CSS’s...