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Does Mitel offer a wireless headset for thier console SC1000? if not would an outside vendors work? Thanks BL

I had a PRI card die and sent for a replacement and had it installed and everything seems to work ok now i'm getting calls that 800 numbers sometimes dont go thru my tech on site worked with AT&T and they monitored the @ PRI circuits and saw 8 digits coming from 1 PRI and 11 from the other the...

Big Lucy has still another problem. a SX200EL with MEM use to work fine then it quit forwading to the mailbox (hotel/motel package). Calls come in DID to the A/A are transfer to said ext only to go back to the A/A, if you dial the DID extension number same same. All the forwarding is correct I...

Big Lucy has been requested to activate CID on a SX200 that has PRI. Is this done in the COS? As always thanks in advance BL

Big Lucy needs to remotely assign an extension that when you call it it will call forward to an external number which commands would BL use As always thanks in advance for your help BL

Big Lucy has a customer that would like the rings from 3 to 6 when the A/A transfers to to "o" is this in the consoles COS? Thanks BL

BL just installed a SX2K that came from another site and would like to change the system name and RSD name to match the new site. The E-Doc's are not kind to Big Lucy As always tahnks in advance for your help BL

Big Lucy just installed MOH on a SX200 and all you get is loud white noise. I'm using a DNIC with DMP. even with the music source pulled off and when CDE 18 is filled in the white noise will come instead of music when transfering or on hold. Big Lucy has tried other ports same same, any ideas...

BL is going to install MOH on a 200, from what I see from the e-doc's I just need the Music on Hold Moduel, program a DNIC plid as my DMP R/O pair for input and V/S pair to the DNIC port As Always Thanks BL

Big Lucy is going to be replacing an old DTI switch with a spare sx2000 that was just taken out of service. BL's question is a per node is needed at a distant locaction,are not the FIM moduals plug and play just install them in the main and the per node and give them a plid each is there any...

Can I view that a station has MW light lite on it (the 2000 loc fea ext XXXX will show what's on the plid)can I do this on the 200? also how would BL turn that MW light off remotely? As Always Thanks in advance for you help BL

Big Lucy just picked up 6 SX200 accounts I want to register them with Mitel so I can get future upgrades BL's problem is Mitel wants to know are they EL or ML and BL is doing everything remotely. I see in maint it will show the version I'm running how do you tell remotely if it's EL or ML? As...

Big Lucy has a customer that wants the incoming calls to the console to ring and appear on a multi line set. i added the consoles directory number to a button but they say it doesnt appear there, I'm in need of help Thanks BL

Big Lucy needs your help again. From my previous post I have a MEM that seems to work like it should but will not go to the mailbox it justy reverts back to the auto-attendant. I'm going to have someone on site to morrow to reseat the MEM card what's your thoughts As always thanks BL

Big Lucy has still another problem this time with express messenger. When you call in and get the auto-attdn it will say transfering to (the correct extension) you will hear the rings and then instead of forwarding to the mailbox it goes back to the auto-attdn. I'm in Ca. and the switch is on...

Big Lucy's at it again, I need to forward an extension to a number off site. I've set up speed calling and it works fine the only problem is the person calling does not hear a ring just silence, how do I get the forwarding and have the caller hear a ring? Asd always your help is appreciated BL

Big Lucy wants to use Express Manager to monitor the VM. The Console keeps answering, were do I find what the auto att number is As always your help is appreciated BL

Big Lucy has a lodge that says the wake-up feature doesn't work. I'm told that a Mitel tech told the on site tech that it needs a card $200. What is he talking about? In the Express Msgr the mailboxes are set up as guest with 11 and 12 in the feature access codes enabled. As always your help is...

Big Lucy needs help again, what is the best (and or cheapest) way of remote monitoring? I have SX2000 in every state but Alaska and would like to be told when there is a alarm. This would save alot of unnecessary dialups to check for alarms. I have Criticle Eyes at most sites, and Mitel for 1...

Big Lucy needs help again, what is the best (and or cheapest) way of remote monitoring? I have F9600's in every state but Alaska and would like to be told when there is a alarm. This would save alot of unnecessary dialups to check for alarms. As always your help is appreciated, BL