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hello everyone, Its been a while I have not posted. I would like to find out if anyone has encountered this scenario. I have a VDN 4803 pointed to vector 4801. within Vec 4801 is a "queue-to skill 40" command. My time of day is defined as monday to friday 8:00 a.m. to 5:00 p.m...

Hello all, It seems like, when it rains it pours. I have a 9650 VPN phone connecting to a linksys router (model BEFSR41)and the phone just won't get a DHCP address. anybody come across this before? help. ezncool You cannot solve problems with the same type of thinking that created them...

I have a 9650 we are trying to configure on a verizon fios. can't seem to get the tunnel established. anybody have encountered this before? Please advise. all other vpn phones works fine. ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

Hello Experts First happy holidays to everyone. I am in a bit of a jam right now on my VPN phones. We tested these VPN phones and on the field test (call center agent) it performed really well. we then deployed them 1 at a time and everytime we deployed it seem to have been fine and no...

Hello all, I have a weird one that I hope someone has an advise on. setup ip agent 7 using callmaster VI I also have configured vu-stat as one of the buttons windows xp cm 4 the weird thing is, when I have vu-stat activated, so its showing at the bottom, the incoming caller ID does not show...

Hello All, A toshiba newbie here. I have a toshiba cix 670. my users are saying that the caller ID does not show while the phone is ringing and would only show about 15 seconds after the call is answered. Is there an adjustment that I can make to make the caller ID show while the call is...

Does anybody know or can point me to the right direction if CMS v13 can be configured for single sign-on (ldap). Thanks for your response. ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

Is there another component I need to make CCE interface with salesforce? for screenpop, use salesfoce softphone? Do I need some type of connector? Does avaya has one? thanks ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

When the CMS connects to the BP server via FTP, does it connect using the actual IP address of the BP server? We upgraded our BP to a new version on a new server. we used the same IP address and same FTP user/pass but its giving a error that the password is incorrect. I tried manually...

I currently have a WFM 4.6 that is being upgraded to a 7.8. Since there is a new hardware specification, we purchased a new server where the new version is being installed to. How do you repoint the CMS RTA to the new server ip address or do i need avaya to do that for me and get changed an...

Well, just had CCE installed and have been playing a lot with it. IDS is working and configured. Logging in and out and taking calls for agents works well. I, however, have been playing with the wallboard and cant make it work 100%. I can see the data change from logout, on call and when I'm...

Hello All, We are installing CCE in our office. I am putting together the size of the hard drive for the ms sql server. Does anybody have a suggestion what size of hard drive I need for the server? AVAYA suggest that I get 100 g or more. If I want data to stay in the server for 18 months...

Trying to do some clean up here. Is there a way to print a list that would tell me the last time an agent log in the system? ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

Hello Experts, The company wants to announce queue position to callers so I went ahead and put this together. I am hoping that someone can guide me on how I can use more variables on this and make the vector a little shorter and flexible. Ex. is there another way of doing the interflow-qpos...

Hellp folks, we have blue pumpkin 4.6 and are looking into upgrading the system to 7.7. we were quoted 13K for the upgrade. I'm trying to justify this amount to our execs but are geting push back. what is done with the upgrade that would justify this amount? has anybody gone through the...

Hello All, I have a blue pumpkin v4.6. the bp application and sql runs in the same box. every couple of days (sometimes 2 days, sometimes 1 week), the agents will be able to log in but cant see any data. Verint told me that I have reports that are running long that are overlapping the...

FYI, may be worth checking http://advice.cio.com/al_sacco/voip_security_warning_a_hundred_flaws_in_three_leading_products?source=nlt_cioinsider ezncool You cannot solve problems with the same type of thinking that created them. -Albert Einstein

I have a s8500 4.01. I have a g650 in node 2 connected via fiber. it has a clan and a xfire with firmware version 33. all call center phones in node 2 are being recorded by witness. My issue is with the callmaster VI sets. when the callmaster's recieve a phone call and transfer the caller...

Hello experts, I use EAS for our call center. we have 2 split skills 1 and 6. all agents on 6 are secondary for 1. Im trying to figure out the numbers of calls that was offered on 1 but answered on 6. any help or suggestion will be appreciated. ezncool You cannot solve problems with the...

does anyone know or maybe able to suggest of a software tool, hardware tool or an outside service that can call the fax numbers on our fax server and send alerts if it does not get a fax connect tone? Any assistance would be appreciated. ezncool You cannot solve problems with the same type of...