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MICS 6.1 with PRI 1) If an Ext. is forwarded to an external number (such as the Ext. owners cell when their out of the office) if a call comes in from the outside directly to the DID assigned to that Ext. then CID is passed through from the originating call. However is call comes in through...

This is a new Redundant BCM 400 with Redundant Expansion Cabinet configured at double density: 3 DSM32+, 2 T1/PRI cards, 1 GATM8. There are two station ports on bus 3 that continuously blink when a phone is plugged into those DN's. We have checked the Amphenol’s (exchanged and swapped them)...

I have a brand new BCM RAID cage without a hard drive in it. I plan to install it on a BCM 3.7. does it make any difference if the new hard drive is 80 Gigs and does the new drive get set to mnaster also?

1) Can a DOC be installed without a door box? Customer does not need intercom or ring from door. 2) When customer activates DND button his calls are forwarded to the operators ext. Is there a way to forward calls to any other ext that he chooses?

1) Is there a way to have the time and date stamp play before each message? 2) Can a message be left marked/announced as new even after listening to all or part of it? CallPilot 3.1 connected to MICS 7.1

Upgrading from Partner II to ACS Rel 7 they have existing 6 port standalone Partner Mail. Is it compatable?

Does MICS 7.1 require an additional map file

Just got my hands on a Small Office Edition. Unit did not come with CD or DVD. Can anyone please supply link for system manager software, cant seem to find it on Avaya's website.

New install - MICS 7.0 with CallPilot 150 3.0 DN's start at 1160 (to match PRI DID's). CallPilot will not allow me to create mailbox 1171 (prompts with "invalid mailbox") through web interface or f983. All others work I have plenty of licensing for additional mailboxes. 9 is used for PRI routing...

MICS 7.0 hooked up to 24 trunk T1. Is there a way for the system to supply dial tone after accessing T1 trunk for outbound call. Carrier cant, this is a IAD circuit running VOIP and terminated as a T1 on the ICS.

Can anyone please advise what is the latest software release (NT#, Date, & rev. if possible) for the CallPilot, MICS, & CICS

We’re looking to install the Call Center Reporting software as a Windows Service (on Windows 2003 Server) so it will run in the background without having someone logged into the computer. Also, it would be nice if we were able to run a “client” application from any computer (or multiple...

What is the max # of KIM's that you can attach to a T7316e

Anyone know where i can purchase parts or have the transtalk (9030, 9031, or 9040) repaired i have a few with broken lcd's

Anyone know the Radio Shack part# for the tip

Is there a way to fix the ring volume so that it remains at the same level on an i2004? For example every time the power or network connection between i2004 and BCM drops the i2004 reverts to the lowest ring volume. System is 3.6 with al current patches. PS I think the same is true for voice...

Is there a way to get the existing pri keys out of a mics. I want to be able to have them handy incase upgrade to rel 7 goes bad as in previouse posts, just in case I have to do a fresh install with a new NVRAM

Our customers IT guy is writing custom software so that he can interface the BCM with their existing CRM package. He has informed us that besides the TAPI he still needs sample code for the BCM's API and/or Sdk. Looking for any comments or advie

on Option 11c will any of these cards work, and what is the difference: NTRB21AA NTRB21AB NTRB21AC

Hello All, I am looking for comments from members that have experience implimenting CRM applications with the BCM. Do any of you have customers who changed their business database to a full CRM database that is compatible with the BCM and includes CTI with screen Pops, and/or IVR.