If Auto Attendant (CP150) is answering 14 lines after 6 rings (as a back-up), can AA be programmed to route directly to the end-users voicemail. Busy professional office where bosses do not want callers to get directly to their phones. If receptionist cannot field call - they want callers to...
I have run into a situation where a customer has a BCM and needs to activate long tones to talk to an IVR (ATA Interface). When long tones are activated and the receiver is hung up, the long tones remain active and lock up the phone set. If the call is hung up using the RLS key, it always ends...
First time caller - please be kind.
I have a customer that has a CIC 6.1 with Call Pilot 100, 1 M7310 as a main counter phone and 3 T7406 working off one base as floor/warehouse phones. Caller is greeting by auto attendant and given 4 options to dial (1 sales, 2 catalog etc). The CCR transfers...
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