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Dubious about putting this on at the moment, feedback would be appreciated

Hi fellow CC6 Guru's, I'm trying to set up agent desktop toolbar for voice only users, i.e CC6, CCT only no CCMM. everyting works fine i.e mappings on the CCT, run ref client up and everything works. If you fire toolbar, it comes up but everything is greyed out, and you cannot do anything...

I don't want the answer to this posted directly on the website, but does anybody know how to reset the webadmin password, we've just taken on a site from a previous maintainter who has not reset the webadmin password, also the customer does not know any other passwords to access the SCCS5, and...

Hi, can anybody explain the "in Use" title within callpilot application builder voice items. I have got mine set up for voice segments for CC6 IVR ports, some are showing in use yes and some show in use NO. I can understand if you were referencing the voice items from that particular...

Hi, querry regarding the walk away feature, using I2002 phones CC6 rls 4.5 1000s when you break the headset I would expect the agent to go in to walk away on the real time display, but it does not. Does this feature actually still work or is it yet another CC6 Bug....or am I getting confused...

I've got a slight problem with faxing from the desktop via callpilot, on our outbound faxes the date displayed on the cover page that is delivered with the fax is in an american format. I would like to change this to English format but can't see how. The cover sheet printed is one that comes out...

I've got some phones running on a SCCS 5, when the agents replace the handset it logs them out, I've also got some other phones in the call centre which don't log out when the handsets are replaced, these are on m3820's and m3310's, I'm trying to get them all so the users can replace the...

Does anybody know how to reset the web password, without knowing the general delivery mailbox etc etc, is there a back door in to this via the command line using the tas login.

Ladies and gents I have a site with GRTD 3.5.05 rev b which is giving the following error "Logon failure: agent database:login failure" Nortel's line is rev 3.05.05 is not supported on XP, but I have had it working on one PC with sp 2 all others come out with the above errors, nortel don't...