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  • Users: belzoni
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  1. belzoni

    Cheating with Aux0

    Hi, I've search the forum and find several topics about de Aux0 and so on but i could'nt find a solution for this issue: We have Aux1 as "breaktime" to separate it from the Aux that is forced by the system=Aux0. It's forced f.e. when you make a transfer. The problem i see is that an agent can...
  2. belzoni

    Real Abandoned Calls for a VDN

    Hi, I'm confused with the ratio PERCENT_VDN_ABAN=100 * (sum(ABNCALLS) / sum(INCALLS)) because inside the INCALLS you have ABNCALLS + ACDCALLS + OTHERCALLS and I'm not sure if the OTHERCALLS have been attended or not. I find more secure to mesure the ratio like 100* ABNCALLS/(ACDCALLS+ABNCALLS)...
  3. belzoni

    Centre Vu Reports alternating continuously

    Hi, I'm trying to set a PC with Centre Vu Supervisor dedicated to execute 3 real time reports alternating one from another continuously (refresh 10"-15"). Anybody have something like that or can help me with this issue? Thanks
  4. belzoni

    CMS Limitations

    Hi, I'm planning to buy a S8300 & CMS and I've identify two limitations that worries me: 1) Can you track down to single call level? (sometimes we have to do it because of claims) 2) I route the calls from the ACD to an IVR and then some of them come back to the ACD to be sent to a skill of...

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