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Hopefully, someone may have some suggestions to this PRI problem - We have an AT&T/SBC Smart Trunk. Previously, the AT&T T1 had 33 Telephone Numbers coming into the T1 and each number came into a specific Extension (DNIS). On the new PRI, the Merlin Legend, acommodated 16 of the telephone...

Main console is set up as QCC (with Lines 801-820). I appreciate your assistance on setting the Night Auto-Attendant to work as follows: When the Night Button is pressed, extensions 100, 101, 131, and 136 to ring immediately and after 5 rings for the Night Auto Attendant to answer. Presently...

Customer needs to press the Night Button, then for Extensions 113, 123 to Ring about 5 Rings then to go to the Auto-Attendant. The console is ext. 110. Extensions 113 & 123 are identified in Night Stations Group. When I program the Night DGCG to 770, the Auto-Attendant answers immediately and...

I have a customer that has purchased a 100DCD module to connect to a new location (Magix 3.0) via a point to point. In order for the CSU/DSU to work the customer also had to purchase a 3.0 Upgrade card. He has asked me to upgrade the system and program it. If someone could please help me with...

Thank you in advance for your assistance. A PtoP was ordered all data, no voice, no clock. Each location will get a 100DCD card. There is an existing Merlin Legend 7.0 that I need to connect with the new Merlin Magix 3.0. I need to split the PtoP into 10 Voice Channels and the rest for data...