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Customer has a Magix R4, 412,024,016,016,800gs/ls/id,merlin msg,016. From time to time, when customer dials a random number(there is no certain matching pattern), the system dials a different number. It happens only with analog phones, but mostly with their polycom. All TTR's (48)have been...

Does anyone know if a Merlin Mail R3 will work with a Merlin Magix R4. I assume it would, just need the t/r ports for the MM.

I have a customer with magix 2.2, avaya messaging. They have a calling group that plays an announcement 1, queues up calls, plays moh, then plays announcement 2 that gives them the option to hold or press # to opt out. The opt out currently transfers to an AA that instructs callers to press...

Any idea why the daylight savings didn't occur on this release. Doesn't it follow the time of the pc? PC time is right, ipo is 1 hour ahead. Rebooted ipo, and pc, no change. Thanks

Hello all...I've read the threads regarding pri's...telepacific...and such. This pri was working fine three days ago, now it's not. Made Telepacific change their protocol to att custom and we are still getting the pri service time out code 7001 and pri service state inconsistant error. What the...

Hello, Have a customer who has a key system, Merlin magix 4.0. The ars restriction on the last port of vmail is set to 0. Need to change it to 3 (for outcalling). I know of one way, that is to switch the system to hybrid/pbx, change the extension level to 3, then change it back to key. Problem...

Greetings, I think I already know the answer, but will be connecting a new ipo to an older one via vpn. Both will have seperate vmails. Do they need to be the same release? No special characteristics of scn are needed. Just dial an extension on the other side. Thanks

Greetings, I haven't gotten mobile twinning to work on IP phones as of yet. Using version 3.2. It does work, however, on 6408's and 4400's. Any thoughts would be greatly appreciated. Thanks.

Greetings, With a SCN. Have an extremely large area code area. Can I enter a short code at site a, get dial tone at site b, and send the call out site b? Thanks

I have a customer who has a legend with an Intuity. When going through the Intuity to program the Legend with spm, an error comes on the screen that says: Init: command is respawning too rapidly. Check for possible errors. The error itself goes like this: id: SA" spm -c...

Greetings, Critical to customer installation of a pri. Will pri provide name and number for caller id? Thanks for a quick response in advance.

Hello all, Have a 4412 ext. 300, the operator, who is logged into two hunt groups. Extension of one of the Hunt Groups is 0. This is used for zero out option in VMail Pro. This extension is a member of Hunt Group 0. Every once in awhile the phone just logs itself out from the hunt groups and the...

Have a customer who is used to their old vmail system to outcall to a cell phone, then if it doesn't answer, it tried the next cell number. Even if the calls were placed simultaneously, I think that they would be ok with that. Any members of the Brain Trust out there have any possible scenerios...

Greetings, Does anyone in this forum have any "abbreviated" training docs on the 2420's or 2410's? I have the 30 page humdinger of a document from the avaya docs, but that's a bit much. Thanks in advance for any responses.

Greetings, Does anyone in this forum have any "abbreviated" training docs on the 2420's or 2410's? I have the 30 page humdinger of a document from the avaya docs, but that's a bit much. Thanks in advance for any responses.

Anyone out there know if it's possible to duplicate stations (phones) and the programming of the stations (phones) like you can do in an avaya definity, prologix, etc? Thanks