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  1. techom

    Alarm Interpretations

    Previously, the redundant controller won't takeover the task of handling current transactions when the Primary was experiencing errors. The peripheral cards (TICs & DTICs) of the upper shelf would be inoperational when this happens. Only the lower half was capable of handling calls and...
  2. techom

    Error Log Fault Interpretation

    We are currently using an Aspect ACD 200R System, Release 7.2. We've been unfortunate enough to encounter two major troubles within a week of each other. The first fault was cleared with the immediate replacement of the Media Bridge Card. A week after, another operations-affecting fault was...

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