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Help!! I have setup the main number to ring to a AA. From the AA you can press 1 and go to a calling group 771. My problem is that the DLC operator is not ringing. If she is logged in and no one else is it goes to overflow to the VM. Thanks for help.....

Can anyone tell me if this version can be setup with internal delayed announcement. They do not have an external announcement device.. Thanks

I have customer that would like to be able to # out of the que and have the caller go to an extension then VM if not anwered. I am pretty sure that I need to enable Prompt-based overflow but cannot find where to enable this. Is this workable. It is a MM R2.1. Thanks.

Does anyone know how to connect with a merlin magix system using WinSPM from an Auto Attendant?

I have a customer that has a Merlin Magix systme in one location. They would like to network 5 other locations and use centralized voicemail (Merlin Messaging). I am not sure how the setup of this would go. Any help would be great, thanks.

I have a customer with Merlin Legend R7. They are using caller ID and would like to know if there is any way to view caller ID information if they are on the phone and a second call comes in. I know that you can do this on the Partner system with Caller ID Inspect. Thanks for any help you can...

I have customer with a Magix system currently. They have another location they are looking at buying a Magix for and would like to network them and use centralized VM using Merlin Messaging. I know that I need a point to point T1, any other things I should be aware of? Any help on this would...

I have a couple customers using Merlin Messaging R2.5 V13, both of them are having problems with delayed voice messages and skipping within the message. Thanks..

Anyone hear of this? Anytime someone leaves a message that comes through a certain CO the message starts out fine and then the volume will cut in and out throughout rest of message.

I will be setting up call accounting software to Merlin Legend SMDR port. I am not sure what I would need to program on the Legend side of things. Any ideas?

Does anyone know if you can network a Magix with a Toshiba? They want to be able to transfer calls between two locations. Both locations will have their own lines, but at night they would call forward the Magix to the Toshiba. Thanks.

I have a Merlin Magix with Music on Hold programmed. It works on all lines. The problem is that one of the calling groups that are set up with incoming lines is not playing music. They do use more than one calling group. This appears to be the only not playing music. They do not have any outside...