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G'Day, A couple of weeks ago my OTM Server and my PBX (81C Rls 25.40b) stopped communicating. After closer inspection, I realized the PBX could not ping anything besides it default gateway (and the only reason it can ping that is because it is directly connected). The network folks have...

So we all know that we are not suppose to make changes to TN's that are aquired but Symposium, Genesys or any other software. And we are also not suppose to make changes to TN's that have an ACD key (we must out and recreate the TN with the desired changes). However, with MTE (Meridian Terminal...

So we all know that we are not suppose to make changes to TN's that are aquired but Symposium, Genesys or any other software. And we are also not suppose to make changes to TN's that have an ACD key (we must out and recreate the TN with the desired changes). However, with MTE (Meridian Terminal...

Running Symposium Web Client 4.5 with all the SU6 PEPS (don't want to move to SU7 until this gets resolved.) So I double click a script, and it doesn't open right away, so I double click it again (not sure if this is the cause) but since then I get the following error message every time I open...

G'Day, Instead of adding more 3905's, all new agents are to use the i2050 phone, one hitch, no one can log in. I programmed it with all the same features as the M3905, but when they hit the ACD key on the i2050, no dial tone and the screen doesn't change. I know the M3905's require a headset to...

Just updated all the PEPs on my Call Pilot 3 and still getting an error message that reads "could not connect to AOS server" when I try to login to Applicaiton Builder. The Call Pilot AOS server is started. I have the app builder 04.04.04.05 and the latest peps. Why do I get this error message...

Just updated all the PEPs on my Call Pilot 3 and still getting an error message that reads "could not connect to AOS server" when I try to login to Applicaiton Builder. The Call Pilot AOS server is started. I have the app builder 04.04.04.05 and the latest peps. Why do I get this error message...

Hello Everyone, Installed Call Pilot''s Application Builder 03.03.06.02 for CP 3.0 on my desktop. Selected LAN to connect to server and when I put in my server name "callpilot" it resolved the IP prior to login. When I launch app builder from my desktop I get "Could not connect to AOS server"...

Hello Everyone, Installed Call Pilot''s Application Builder 03.03.06.02 for CP 3.0 on my desktop. Selected LAN to connect to server and when I put in my server name "callpilot" it resolved the IP prior to login. When I launch app builder from my desktop I get "Could not connect to AOS server"...

Hello Everyone, Running Symposium 5.0 and SWC 4.5. I followed the help file exactly to create a scheduled report. I made sure the shared network drive and folder were mapped on both SCCS and SWC servers. When the job ran the email notificaiton sent me the following: "The system could not output...

Hello Everyone, I am trying to "output to a file" a historical report in symposium 5.0. If I "Run Now" it comes up on the screen and looks fine. But when I click "activate", I get: "Unable to activate the schedule for REPORT NAME: Cannot active job, Job has already actived." Poor grammer and...

Good Day, So I wrote a symposium script, made reference to it in the master script and tested it, everything works great, with the routing. But no stats show up for it in the Real Time Displays. How to I make it so that the application skillset show up in realtime displays in symposium Web...

Hello All, We have Symposium 5.0 which we use for local routing. We use the SLink (Mlink) to connect to Genesys (connects to CLAN IP of Symposium). Is this a dedicated link? If I required a screen pop (CTI) server to connect to the CLAN IP, is the possible? Thanks

Question: Can Meridian Mail give RAN messages for queues? If so, where in MMail is this feature configured/located.

G'Day, Is it possible for a Symposium Server to provide the SLink for Genesys call routing and also have Symposium scripts for routing calls. I would think it would be possible as long as you keep the CDN's ACD, TN and DN (and what ever else you route with) separate (no duplication between...

Good Morning, I was wondering if there was a way to restart Call Pilot 3.0 from the web-based Call Pilot Manager? Thank you,

Good Day, I logged onto to the Symposium web client this morning and I had the following error message “Connect to SCCS Server is failed”. Besides the grammer, any idea what’s wrong. I cleared it, but while working with the script manager it comes up from time to time and I am not able to save...

G'Day, I noticed that my closed queue messaging from Call Pilot 3.0 was not working, so after a little bit of investigation, I noticed that my Symposium 5.0 has all the voice ports as "acquired logout". I tried de-acquiring and re-acquiring the voice port, but it stays in acquire pending state...