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  • Users: Deexy99
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  1. Deexy99

    BC12 ACD

    Hi, I've a MD110 BC12SP6 with ACD and some problems after upgrade: * When an agent is in ACD call, it receive an other ACD call at same time !! * After upgrade to BC12SP6, supervisor cannot make intrusions on ACD agents. It necessary to restart MMP and MPP unit some time per days. Did you...
  2. Deexy99

    Music on OWS

    Hello I've a problem on BC10 and BC11 When an OWS operator transfer external call to an extention, during transfer phase, the caller has no music.

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