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Hi, I'm interesting in made outgoing campaigns with IPoffice. I believe that I need to purchase the proactive dialler RFA and the CTI PRO licences. Is it ok ? And the software is the Icontact that is part of the CCC ? It is necessary to have the agent CCC licences for normal work, or only...

Help to Migrating configuration from IPO406 to IPO412. I want to migrate a system from IPO 406 to IPO 412, keeping the same modules (analog and digital) and configuration. I made a test but it fault, because the 416 mapping the extension ID different than the IPO406, and I can’t found a...

Scenario: A IPoffice 412 equipped with 30 VCM card, 3 x 30 analog module, 1 x 30 digital DS module, 1x16 analog trunk module, 4 E1 trunks, VoicemailPro and CCC, and 35 IP phone's on a remote office (model 4606 and 4602) with enough bandwidth (more than 3 Mbps, bandwidth is not a limitation for...

Hi, Does any know if a VM-PRO server can server for a more than one IPOffices ? In the positive case, which licenses are needed and how they are shared ? The same question for the CCC server. Does in this scenario we can include IPOffices small offices editions ? Thanks for any helps...

Hi, Does any know if the IP phone 4602 work with IPoffice 406 software version 1.4.27 ? If yes, Which version of software does need run into this phones ? if not, in which version of IPoffice and phone does they work together ? Thanks, Gustavo

Hi, Does the IPOffice has any method for make an outgoing calls campaing ? If the answer is yes, how is it ? Outgoing campaing means that the system ask the agent to make outgoing sales calls to destinations obtained from the list compoused by: - lost incoming calls (calls no answered or...

Hi, Does any has digital phones model 2402 attached to a DSS module into a IPoffice setting with A-law (Europe). Does they work well ? Does this phone model (2402) is supported by Avaya IPoffice ? IPO has version 1.4.27. Information about 2402 into IPoffice are welcomed. Thanks, Gustavo

Hi, I received some 4406D+ news Digital Avaya Phones, but when I connected they to any free port of the Digital 30 module in an IPOFFICE 406 they show at the display "Warning: u-law e A-law s" After that ths phone work, but the sound is very corrupted. I belive that they are...

Hi, I need to migrate an installed an working IPO 406 to an IPO 412. I only need to replace the control units. How is the procedure to hold the configuration ? Is it a backup/restore ? or export/import ? What happens with the licences ? There are any wrote procedure to make this works ...

Hi, Does any know if the Avaya phone 6402 model(without display) work ok in the Avaya IPoffice 406 ? Of course, The IPoffice have a digital 30 DIG module. Thanks in advance. Gustavo

Hi, I have an Avaya IP office 406 equiped with one E1 PRI (EURO ISDN, 30 ch.). It is possible to equiped the other empty slot with other E1 PRI ? Which is the Avaya part number and correct name for the SINGLE SLOT E1 ISDN PRI ? Does it is the same card for T1 PRI ? Does any know where to...

Hi, The scenario: Incoming call are routed to the IVR (Voice mail pro with some port licenses) All licensed Voice-mail pro resources are in use by incoming calls (IVR) or people listening his voicemail messages. The event: One new incoming call arrive, then (I believe) the call is drooped...

Hi, It is posible to integrate Ipoffice with Peoplesoft CRM solution. Why ? There are any experience about this point ?

Hi, Our IPO voice-compression module (DSP) is damaged and we are looking for a Rep Center to RMA this module. The module has code: “PBA VOICE COMPRESSION MOD 20 40YPB5002UKAP PCS 01” We trying to buy a new module but it is really very expensive Does any know if Avaya have a service for...

Problem description: An incoming call from the analog trunk (module ATM 16) is not answered by the IPO and the user listen the ring-back tone. I’m testing a lots of ports with a lot of different configurations (loop start, ground start, loop start ICLID) sending the call for different targets...

Hello, Our Ipoffice 406 goes in constant reboot by unknown cause. Today it holds in permanent reboot, and the message below appears in the console: "VCOMPPCB: Warning failed to load code". The constant rebooting happens also if the Ipoffice is disconnected from the Lan and the E1...

Hi all, Sometimes the voicemail messages are not presented to the user, using the pone-manager or directly by the *17 the user have 0 messages. The voice messages appears correctly some days later, and the users received a lot of old messages sometime to late. The problem sound like a refresh...

Hi, My Ipo 406 with software 1.4.25 restart some time by unknown cause. I enabled the console trace and catch the below log. The last line is: 8324423mS PRN: .WATCHDOG TIMEOUT 01e6bdcb 00000000 00000000 00000000 00000000 00000000 00000000 00000000 Any help about how is the cause of the...

Hello, I trying to interconnect an IPoffice 406 sw 1.4.25 with a Siemens HiCom over E1 using Qsig or other protocol. Basic calls works, but some external calls are received by the Hicom and then transfer to an IPO extention, in this case the IPO show at the phone display and the phone manager...

It is possible to make a call transfer directly ? It means that when you transfer the call , the call goes directly to the extension that you select but you don’t hear the ring or talk with the people who you want to send the call. You transfer the call and the call goes and immediately your...