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Hi All! Can someone tell me what software level I need to be at on my Option 11C in order to install Call Pilot.

Hi All! I am trying to set up a call forward off premise. I have set up a 500 set with a DCFW of 91xxxxxxxxxx. I have CLS = CFXA. The NCOS is okay. The system comes back and says: "that number cannot be reached from this service". Am I missing a system feature that allows call forward off...

Hi all! I need to replace a defective Conf/Tds card. Do I need to disable anything (besides the enable/disable toggle on the card) before changing this card? Thank You!

Hi All, I am having trouble with a Norstar Plus Compact ICS. I need to replace the cabinet. How can I backup the system programming? There is a flash card in the existing cabinet.

Hi All, I'm not all that familiar with the Norstar, I work mainly with the Meridian series PBX's. I have a client who has a small branch office that has a Norstar. The DS module (nt7875gb-93) is defective and I need to replace it. If I power down the system and swap out the card, will anything...

I installed an ATA adapter and programmed it as follows: This is the TN for the ATA device: TN 5 25 DATE PAGE DES DES ATA TN 005 0 00 25 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN TGAR 0 LDN NO NCOS 5...

Hi All! I have a DN (5132) that is assigned only as a key pickup on ext 5047. Ext 5047 has her own mailbox. The customer wants 5132 to be a separate mailbox. How can I put some kind of key indicator so the user (5047) can tell which voice mail has a message. Thanks!

Hi All! I have an option 11C Rls 23.55. The customer is asking if we can print out a report for an extension DN that they believe is spending too much time on personal calls....Any ideas? Thank You!

Hi All! I have a TTY (printer) port that is not working, I would like to move it to a spare port on another paddle board. How can I accomplish this, and where would I find the Dip Switch settings for this type of port (printer). Thank You!

Help! I have a disabled controller, this is what I get in LD 97: REQ PRT TYPE XPE XPEC S0 S1 S2 S3 LOC DIS RGTP 01 020 020 020 020 CLM0M3 YES 08 04 004 004 004 004 CLM0M2 NO 08 This is what I get in LD 32 when I try to ENXP 1: >ld 32 BACKGROUND SESSION 0 ABORTED. NPR000...

Hi All! Can anyone send me a printout of a programmed Analog Terminal Adapter (ATA). I am using a NT2K68AA ATA and I am trying to program an analog port to be used with a M2616 set. Thank You

Hi All! One of my customers wants two of their extension numbers to be forwarded to Voice Mail after 5 rings. Currently, every extension in the Option 11C forwards after 3 rings. Can I set it up so that just these two extensions forward after 5 rings, if so, how? (with a little detail please)...

Hi All! Can anyone tell me the part numbes(s) for an analog terminal adapter for the M2000 series telephones? Also, do I need a power supply for it (if so, please let me know the part number), and...how do I program one (if you can send a printout of one that is programmed I would really...

Hi All! I have an Opt 61C that I added an analog line card in a cabinet that has never had one. I am not getting the ring generator out of it. The Ring Generator is good because I swapped it to another cabinet that has analog cards and it works. I also swapped out the analog card, and it is...

How can I intergrate a Merlin Magix phone system with a Octel 250 voice mail?

Hi All! I have complaints that when a caller hears the users voice mail greeting the speech is sped up. The user also complains that the left/stored messages are also sped up when listening to them. It is an intermittant trouble...what could the problem be?

Hi All! I have a customer with an Option 11C Rls 23.55 who is looking for an ACD reporting package. Right now thy are getting the basic "raw data" printouts every half hour and then the daily report at the end of the day. They want to be able to take this info and have it automatically input...

Hi All! Okay....I have a Tendberg SLR1 250MB Tape Backup I use for Meridian Mail. Can anyone tell me what a comparable Tape Backup drive would be (can I use the SLR4?). Thanks!

The trouble I was having with the message waiting lights not lighting on some ACD phones was that the DN was on key 5 of the agent set, and it was also a key pickup on the secretary phone...Even though the AGENT PHONE was MARP, the light would not light...until I removed it from the secretary...

Hi All, I have a bad tn on my Option 11C Rls 23.55, is there a procedure I can program so that the TN is taken out of service so that it does not keep coming up disabled every day(I think I remember doing this in the past on a 61C). Thanks