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  • Users: map78620
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  1. map78620

    programming a MICs hunt group

    I'm new to hunt groups. I want the receptionist 221 to ring about 3 times, then ring a group of 5 extensions on incoming PRI line 157. I can get to hunt groups in programming but a little fuzzy after that. Can I have it do this just between 9 am and 6 pm? Thx
  2. map78620

    Client wants to "listen in" to employee calls for training

    I have a client that wants to "listen in" to employees calls to see how they are handling their customers. They presently have a MICs with a PRI and a CP150. Is there a way it can be done with the Call Center feature in the cp150 or can it be done with an ACD and how? Anyone come across this...
  3. map78620

    couple exts can't hear page on a DBS576HD system

    A couple of exts can't hear an intercom group page on a DBS576HD system. Am trying to figure out how to insure that these exts are in the group and if so, what else to check. Any ideas along with the programming sequence? Thanks in advance.
  4. map78620

    Partner message lights won't turn on or off.

    I've got a partner ACS that has had VM working until the module died. Now we have a new module in and voicemail works but no message lights. I've confirmed the (#09)string is being output from the VM but not from the ksu to the phones. Do you know what parameter I must be missing?

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