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I need to be able to send a call to the internal security department when someone dials 911. We are using '9' for ARS access.

Are these optional features that need to be licensed?

I know I can build vectors to do create menus, however, what is the preferred method of routing a call to the voicemail system to receive treatment there? I tried programming a phone with a coverage path of 1 ring and it gets there, but it takes a phone license to do so. I was told you can...

Has anyone done coordinated dialing with a CS1000 and Shore-Tel? I have a site that doesn't have any local trunks so are using the same trunk group to do coordinated dialing and also make the outbound calls.

It appears that there aren't many of the regular phones features when these phones go SIP vs VoIP. TEAM and bridged appearances don't seem to appear on feature buttons,and basic features such as call forward seem to only work if I use an FAC code to activate the feature. Anyone have experience...

Anyone have any experience with this? I am thinking that I can bulk load the phones themselves using the bulk import in the SA module. And then build the actual users out in Session Manager and link them together somehow?

This is a relatively new SU for OTM 2.2; after loading it, I found that sending TBS reports out via email does not work; the report gets generated, but it doesn't seem to go to the email server. Anyone else experiencing this?

This PEP just came out last week. Was wondering if anyone installed it yet and have seen any problems with it.