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  1. lretrievers

    ARS Routing 911 call to internal security department

    I need to be able to send a call to the internal security department when someone dials 911. We are using '9' for ARS access.
  2. lretrievers

    SAC (Send all calls) and to Vmail

    Are these optional features that need to be licensed?
  3. lretrievers

    How do you route a call to Messaging (Embedded) to get menu treatment?

    I know I can build vectors to do create menus, however, what is the preferred method of routing a call to the voicemail system to receive treatment there? I tried programming a phone with a coverage path of 1 ring and it gets there, but it takes a phone license to do so. I was told you can...
  4. lretrievers

    Coordinated dialing with Shore-Tel to CS1000 (Nortel)

    Has anyone done coordinated dialing with a CS1000 and Shore-Tel? I have a site that doesn't have any local trunks so are using the same trunk group to do coordinated dialing and also make the outbound calls.
  5. lretrievers

    SIP Phone Features on 9608 and 9611 Phones

    It appears that there aren't many of the regular phones features when these phones go SIP vs VoIP. TEAM and bridged appearances don't seem to appear on feature buttons,and basic features such as call forward seem to only work if I use an FAC code to activate the feature. Anyone have experience...
  6. lretrievers

    CM 6.2 SIP Phones - Bulk Load

    Anyone have any experience with this? I am thinking that I can bulk load the phones themselves using the bulk import in the SA module. And then build the actual users out in Session Manager and link them together somehow?
  7. lretrievers

    OTM 2.2 - SU04

    This is a relatively new SU for OTM 2.2; after loading it, I found that sending TBS reports out via email does not work; the report gets generated, but it doesn't seem to go to the email server. Anyone else experiencing this?
  8. lretrievers

    Anyone install SU05 in CP 2.02 Yet?

    This PEP just came out last week. Was wondering if anyone installed it yet and have seen any problems with it.

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