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So, I renamed the normal.dot for a user in her profile because Word keeps hanging and I reinstalled Office but it still hangs. Hoping for corruption in normal.dot rather than a reinstall of the system. Anyway, went back into Word and all her normal.dot settings are still there. Searched for...

We have a person with a hand/tendon problem that keeps bumping the CTRL key when she hits the SHIFT key and she's embedding hard spaces all over the place in shared docs (forms, mostly). She's the primary author and her team then has to use what she creates to work from for their stuff. YUCK...

Our bank says we have to save an excel spreadsheet in nacha format. Can someone tell me which file format listed in Excel Save As is the correct one? Thank you!

When trying to process advances, we get "no employee fit in the selection criteria" which is supposed to (per ACCPAC) mean that the frequency chosen is incorrect. Verified Monthly in both the setup of the deduction type and in the timecard and still no go. Anyone know what to do? Thanks! Teresa

I'm working with an accounting department that still uses an old DOS version of ACCPACC. Currently, they are able to print to a network printer. No one has documented how this is setup, but ACCPACC doesn't recognize print queues--only LPT1, 2, etc. I need to setup another network print queue...

I have an XP Pro machine with Office 2000 installed on it. When the user receives Word attachments via Outlook, he can't simply double-click on the attachments to open them since all he gets is that quick viewer doesn't know what to do to open it. He then saves the attachments to his desktop...

WinXP system. Start from fresh boot and put in a floppy disk and it'll read it. Remove that floppy and put in another and hit refresh and it won't. It just keeps that directory of the first disk until a reboot. Any ideas? Other than the one I know that I have to train this user to SAVE TO...

WinXP system. Start from fresh boot and put in a floppy disk and it'll read it. Remove that floppy and put in another and hit refresh and it won't. It just keeps that directory of the first disk until a reboot. Any ideas? Other than the one I know that I have to train this user to SAVE TO...

I have a WinXP Pro workstation with an HP LaserJet 6L directly connected. Whatever the last print job the user printed on one day is, prints out for her the next morning when she turns the PC back on. Very annoying to her, obviously! Any suggestions would be greatly appreciated. :)