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Hi I have a MD110 BC9 with CCM2. I have problem of real time updation in IM. If the agent is talking the IM still shows the agent in Ready status. After manual recording, the CCM shows around 30- 40 calls less in a day. Any solutions ?? Rgards Apache

Hei We have MD110 BC12 SP3. We are trying to integrate with Nortel Meridian using ISDN PRI ( TLU76/1 ). I am able to recieve calls from the Nortel PBX but from Md110 to Nortel cannot do outgoing calls. The PRI link is via Nortel Passport on both ends. Does anyone know the correct settings for...

Hi All I had initiated Traffic recording on Operator. The results are slightly confusing. I basically wanted to know the Abandoned Calls on the Operator, but my reports do not show any. Wherein we had lot of abandoned calls. By abandoned I mean the calls which were dropped by callers in the...

Hei all I have a system BC11 SP11, Market - ST. When I initiate a conference call between combination of internal extensions and external trunks, I am getting a cracking sound/noise during the con call. I tried working out the LSATI parameters but no change. Any suggestions !!! BR// Apache

Hei all Can anyone pls. pass me the LDT ( 1LIM.ST or all ) for BC9. Market - ST. Thankxxx apacheMD

Hei All Has anyone used the MD110 in the hotel industry. With the MD110 BC or MD110 HA. Is the Front office software from Fidileo integration supported ? Any info would be helpful... thanx apache

Hei All Is conference bridging solution possible within MD110. 8 caller can call MD and establish a conference call, if possible with a password. There are external conference bridge eqpmts, but we need it within MD. Any ideas !!! thanks apache

Hei Is there any way to change the external dial tone. I access a route with the destination code X. I have put SIG -> D1 -> 3. When i press X, i get the internal dial tone. I am not getting any dial tone from the PTT. I need a way to get a different dial tone other then the internal dial...

Hei all I have a customer with ACD initiated. Can we have Call diversion on queue. Basically the requirement is if a caller is in queue for some time lets say 2 min. then the call should be diverted or forwarded to another position or grp. This is in addition to the queue length. i.e if the...

Hello !! We have a GSM customer with MD110 BC9 with 7 LIM system. They also have a 20 agent ACD with RVA programmed for Welcome, Queue and repeat Queue. The problem is : When callers are landing from external via E1R2 lines ( MD to GSM/MSC links ) to any ACD group and if there is queue in...