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If a call to a local DDI is missed, it rolls to the attendant by default. However the attendant cannot see the originating callers ID only the phone that forwarded the call. Is there a setting in the customer data block that extends caller ID under these conditions?

I have a cs1000m release 7, I was asked to change the time as it was a few minutes out. I can log in using my user ok, get the ld 2 dot prompt, but it won't accept My stad or ttad commands. Will this have been restricted at the user level by the maintainer?

We have a Qsig link between CS1000 & a Sonus SBC1000 gateway If a CS1000 call is made internally to the Sonus gateway, the local extn number is not seen on the gateway. The call appears as anonymous. We do gget CLI for calls coming through the CS1000 and routing onto the Sonus. Any ideas what...

Does anyone know who can support in the UK my Overture 250. It just keeps on running, but I would like peace of mind to know someone holds UK spares and an engineer with Octel skills if needed.

Hi, I have an OV250 which is of course EOL. I have a support contract but its a best endeavours, based on availability of spares. I can risk it failing for a couple more years except that we normally run two DMID units which provide the message waiting signal to the pabx. These are really...

Hi, I have an LDN with a name. cannot change the name in LD95. get sch2119 DN 4000 CPND CPND_LANG ROMAN NAME HAYLEY GRANT XPLN 27 DISPLAY_FMT FIRST,LAST TYPE LDN How can I access and change this name ? CS1000M release 7

Hi, I have just enabled a seperate call centre app off og the CS1000 via a cisco gateway. All inbound calls arrive on the CS1000 via DASS PRI links. They all present CLID. If the call routes straight to the Cisco gateway via the Qsig links the CLID is carried with the call. If however a call...

Hi, My CS1000 does have call park working , but I am unable to change the timers which I believe are associated with each route. When I print the route I do not see the DCTI prompt, but if in LD 50 I print the CPK for BLOC 1 I see the timers. I assume I need to associate the route with the BLOC...

Hi, Im a newbie to CME. Need to get the best process/practice for installing phones on a new 28xx router. We hope to have the router set up at HQ then shipped to site. But the phones will be onsite and need configuring. How to manage this is the question. Need to know the MAC address to be...

Does anyone have a very simple fault guide/document that explains very rudimentory faulting . The idea being the local site admin does basic level 1 diagnosis before booking out to the maintainer. I dont expect the guide to be any more use than a very basic help. p.s. These phones are non IP...

Can anyone explain how I can extend reports to archive for longer periods ? For instance I want to run a historical - other- call record report. It currently only goes back 7 days, I want 2 weeks.

I am considering using Virtual Office to use across the whole campus. This will reduce the amount of moves required & does not rely on set relocation which I don't like as it is too troublesome. On the Option11 , succession rlse 4, I can set up 4 superloops which give 64 phantom ports per loop...

We have a growing number of sites worldwide managed completely by a BP. The BP is refusing to give us any kind of access to our systems, saying that Avaya would not allow it. I believe this is a convienient excuse to prevent our accessing systems. So we continue to pay for the BP to supply us...

Hi, I'm a newbie so please be gentle. How does the relationship for coverpaths work with the hunt to field. My phones merely have 1 cover path sending calls to vmail. how do the different cover paths work & also the Hunt to field ?

Hi, I am planning a new network of s8300 LSP media servers. With one main site with dual s8720's. Each site will have its own PSTN trunks, so the WAN will be for internal calls/transfers/ signalling & voicemail. The 8300LSP sites will be call centres using announcements. Am I right in saying...

I have one member of a trunk group out of service, I cannot see how to get this working. Can anyone help ? This is how it shows when you run a status of the group 343/001 01A1101 out-of-service-NE no 0343/002 01A1102 in-service/idle no 0343/003 01A1103 in-service/idle no 0343/004...

Hi, How can I get to see the firmware version of an IP phone using Comms Mgr (ASA)

I have a number of these handsets being used for conference calls. There appears to be no way to increase the microphone volume for when the phone is in handsree mode. All these phones seem low volume. Calls are not clipped it just seems a volume issue Using 8720 CM 3.0

Hi, I've just had MM 3 installed in an externally supported environment. So I do not have access to the server myself to check things. We installed mailboxes with only english speaking system prompts for all users, however there are a few TEAM mailboxes set up that receive calls from external...

Hi, Are are looking at Partitioning our Option 81 to have multiple customers. My company will retain customer 0, a management company will control customer 1, with the ability to set up multi tenants on customer 1,as more than one business move into this customer group. I have a few...