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Hi, This may be one for another forum but does anyone know of where to get hold of decent quality curly cords in the UK? They're for our 9611G handsets. I've bought a few from Amazon recently but they've been poor and very generic. The one's we've managed to get hold of through refurbished...

Hi, We have a weird issue with incoming calls on just one of our DDI numbers in that it's placing the full country prefix (0044) on most calls on the user handset. This means no directory matching is taking place. All DDI's are supplied by one SIP trunk provider and they say that it's nothing...

We use a call logging tool (TIM Enterprise) to analyse calls across the business. It works mostly but a significant amount of calls are registered against a U1 user instead of an IP Office extension in TIM. We've done some testing and can emulate the problem with my mobile number. It registers...

Hi, What is the migration path from a IPO 500 V2 appliance to IPO Server Edition? Anyone have any advice on this and the costs involved? We're looking to consolidate our DC with a virtual infrastructure refresh and this seemed a logical next step especially with our entire phone handset estate...

Hi, We are having an issue with one of our users who is able to log in to Phone Manager but cannot click on any speed dial or any directory entry. The entries are there but just not selectable. This happens for the same user on multiple different machines (Windows 10 and Windows 2008 Server)...

We have two sites in the same town with IP Office 500 V2's. On site 1 I have configured within User Rights > Shortcodes the ability to push out a certain DDI depending on what extension they dial out of. On site 2, it doesn't seem to work. The config is the same as site 1 but it will only push...

I want to reset a bunch of 9608 phones but seem to be having trouble accessing the CRAFT menu. When the phone boots up it shows VLAN ID=xxx and * to program. When I hit * to program, it says Enter Code and #=OK. When I type 27238 (CRAFT) and # the phone says restarting and we're back to square...

I may already know the answer to this but is there a way of having a different ring tone for external and internal calls on Avaya IP phones? Thanks in advance.

Could someone please tell me if the IP Office 500 v2 hardware is discontinued? The only reference to IP Office on the Avaya web site is the Linux based IP Office Server Edition. If so, does that mean analogue extension modules are no longer supported?

Hope someone can help with this... Our director has just bought a Mac with Office for Mac 2011 installed. We run Exchange 2003 so Outlook 2011 doesn't work. The director has said, "just make it work please!" The current scenario is that we have 30 Exchange 2003 users and a Windows 2003 AD...

We have a Remote Desktop Services farm with 2 Windows 2008 R2 servers. We want to auto reboot these servers every other night then send an email notification when this has been successfully done. Can anyone give me some information on how to do this? Many thanks,

Are there any special command line switches to run Phone Manager in a Windows 2008 RDS environment. I have been told -multi or /multi switch stops the sp.lock error but it doesn't seem to work. A lot of users get the error which only stops when we reboot the server. Regards,

We need to segment our class C network. Currently we have one Windows 2008 Server running DHCP and the network is 192.168.10.x mask 255.255.255.0. We have another building on campus containing 50 devices. The new network will be 192.168.20.x mask 255.255.255.0. A HP Procurve layer 3 switch...

Is anyone else having performance related issues with One X Portal 6.1? The One X Portal Application Server is running virtually with lots of RAM with SAN disk access. If I install the One X Call Assistant software, it is slow and laggy compared to Phone Manager Pro. The PC it is installed on...

Just started installing Phone Manager on 50 PC's on our network and wanted to ask the experts on how best to do this. The main issue I have when installing from the exe file manually on each PC is that the software doesn't put the IP Office program menu in the All Users > Programs area. Neither...

Didn't know where to post this but here goes. We have an internal intranet application that runs on IIS and SQL Server on Win2k3. We would like to somehow make all our corporate JPG files available via it. Ideally we would point an application to where the images were stored and it would...

We have a user in our organisation that appears to be on a blacklist. We have 300 users with the suffix abc.com and nobody as an issue sending e-mail apart from joe.bloggs@abc.com. His e-mail always gets rejected or goes into the spam folder at the recipients end. Can particular users get...

I have 2 users who both receive the same e-mail so they can action a request. They want to put this e-mail into a holding area where they can put notes on it, etc until they are happy that the request has been taken care of properly. The problem lies in the fact that the 2 people who receive...

Hi, Does anyone know of a free/cheap 'Messenger' service replacement that we could use for informing our users of system problems/updates, etc. For example, I was thinking of some client software that runs in the system tray that polls a server for messages. A box would then pop up in the...

I recently created a new user called Kaley in ADUC but did not fill in the Last Name section within the new user wizard. This created a user called Kaley with a display name called Kaley too. The user recently complained that when she sent an e-mail, the recipient only saw Kaley as the display...