Search results for query: *

Hi Everyone, I have walked into a service situation where the old vendor has gone out of business. The system is a nortel BCM50 r2 and I need to load the patches and smart updates to solve some problems they are experiencing, mainly with doorphones and some other weird stuff. I have access to...

I have a customer, and they have 4.1.15 they want to jump to 9.0. Can I back up the config from 4.1.15 and upload it to 9.0 with out any problems? ------------------------------------------ Wash, rinse, repeat.

Are there any other business partners who have been told that their distributor now needs to redeem certificates for IP Office licensing themselves? We have had ADI access for years and still do, but now we are not given certificate numbers, we have to request the distributor for license keys...

Guys, I have an IPO 8.0 Q4 release and 9611G phones and when the operator performs a screened transfer she follows these steps: Answer the phone Press transfer dial extension announces call hangs up or presses transfer. The problem is the display of the transferee shows the phone number for...

Hi guys, I have helped a few times here and been helped here a few times here. You guys are great. I need to ask a favor of whoever here has ASA or DSA. We have a few 715 terminals dying and I need someone to help me get a copy. I have tried to upgrade them to 500's with the awesome triple7...

SIP trunk on a system with a dialout of 9, when users return an inbound call from the log it dials in error without the 9, can it work without building special short codes? ------------------------------------------ Wash, rinse, repeat.

I have multiple sites connected via SCN but some latency plagued sites maintain their own VMPRO rather than use centralized. My question is how bad will this behave if I implement Advanced SCN and users hotdesk between sites? Will VM accounts be created on the local site's VMPRO or is it smart...

Anyone have any recommendations on good call accounting software for IPO that they are selling? Something that runs as a service perhaps and doesn't require a logged in user to run? ------------------------------------------ Wash, rinse, repeat.

I have seen this here before but search does not work after 2007 and Google is giving me vague results. Can you create a dial plan with a CCM using sip trunks or does it have to be h323? I thought Cisco used a proprietary sip last time I tried. Is there any documents outlining procedures...

403 unit was running 3.1.65 upgraded directly to 3.2.59 and then to 3.2.65 to solve a hunt group problem with 3.2.59. Now if you reboot the 403 it will default to factory and the config needs to be reloaded. Any ideas? ------------------------------------------ Wash, rinse, repeat.

I need to use a 1 in a menu but my extensions also start with 1, does anyone have a workaround to use 1 and 1?? in a menu? ------------------------------------------ Wash, rinse, repeat.

On 3.1 I used to be able to modify the Operator and remove the view for a lot of the unneeded stuff. I don't need the cust system admins looking at IP routes, logical lans, system, etc. Now I can see the rights under Operator but can't hide or edit the permissions? Has this feature been...

Will Advanced SCN work on a 4.1 406 or is it IP500 only? I am hearing conflicting information and would like confirmation that someone is running it on the 406 platform.. ------------------------------------------ Wash, rinse, repeat.

If anyone has this please email it to roguetel at gmail.com I will gladly give you a star, I do have Nortel login but it appears to be wiped from their site. ------------------------------------------ Wash, rinse, repeat.

I have several remote agents, I need to disconnect their phones and permanently forward their DID's to external long distance numbers and the PRI requires account codes. I go to the target line Trk/Line data and enter in the field "redirect to: 915555555555F78F781234" This dial string works...

I have a very complex 403 failing and need to move programming to a 406v2. This seems like it should be easy. When I export my users and import to the 406 it gives me two nousers and two remote managers. I am unable to delete the duplicates. When I import my control unit info into the 406v2...

I need to let my callers skip the queue and go straight to the endpoint which is a vm transfer action, is this available in cintech cinphony version? I would like to let them dial * or pound at the "continue to hold" prompt to perform this feat. Thanks for any ideas...

When you forward to a user shortcode the system disregards the user shortcode entry and only follows the system short code entry. 406V2 3.2.55 I need to build a user shortcode: [8]1N; 1NYXXXX dial lg:0 (XXXX=LD CODE) This forward will only work when the code is created in System shortcodes...

I have an opportunity to install a 5 site SCN using PPP T1. The catch is the existing 5 year old network equipment is not up to the task so I will need to plug my t1 into a DSU and use the WAN port on the 406V2 to route all voice and data. The main site has a Cisco handling the 5 t1's there...

I have 2 MICS MCDN, Centralized VM via ptp. What I need is a way to forward calls coming in on site A to the site B Operator and have the proper Auto Attendant play. I have forwarded & line redirected calls to remote Operator but the user's mailbox answers the call. Any ideas or workarounds...