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Hi, I have 2 questions: 1) I want to replace the ani number coming to my exchange. I want to add the ars code or tac infront of ani. 2) One of my customer has plenty of analog external lines under group number. But when he dials out he choses one of them and I saw the line number he selected...

Hi All, I want to present my DID numbers to the public network while calling outside. My DID series is 9991000 to 9991099. My stations are from 1000 to 1099. When these stations calls outside (for example station: 1055) I want to show to called party from which DID number I'm calling from (as...

Hi I want to program the system to dump the CDR data to a second device at the same time with the first one. Or split the data to 2 different CDR programs? How can I do this? Can you help me?

Hi All, I'm implementing an MX-ONE TSE with lots of IP extensions. I will need to record the speech of some of them. Which products you advice to record? Nice? A cheaper one? Regards

Hi all, I have a G450 with 3 DS1 (MM710) on it. Every DS1 is connected to a different exchange of the operator. How I set the synchronization of DS1 boards on a situation like this? Does MM710 boards run as free running (no need to synchronize)? I got complains from the second and third DS1...

Hi, I have installed Co-Resident SES server S8300 with G450. My problem, my firewall is not aware of sip packets so I can get incoming calls but cannot dial out. It only rings once than disconnect. When I called the SIP operator, they told me they saw the IP address as my local IP address...

Hi, I'm trying to interconnect with a SIP operator. I have G450 with S8300 server, CM version is 5.1. I have a firewall but it is not a SIP aware firewall. So I want to route the calls over the WAN port on G450 and connect this port behind firewall. How can I setup to route calls to this...

Hi, I configured a hunt group, agent loginID's and CMS. All seems working fine. But when I change measured field from internal to both on hunt group only 1 agent can login. When shift it back to internal I can login up to my licenses. Am I missing something? Regards

Hi All, I forgot how we set on VMPro to announce the place on queue to the caller, or estimated wait time. Can you help me about it? I remember there is a special script we were writing?? BR

Hi all, I have a TSW SP5 system. I have plenty of errors on history as foolows: TIME DATE ERROR CODE 12:55:47 02DEC08 H'14 JUMP TO ILLEGALSTATE LOGICAL PROGRAM ERROR ADDRESS = 020A1E1E BRANCHVALUE = 00000000 ENTER SWSW A-LEVEL SIGNAL ININEWCALEXC...

Hi, When I want to add 1608 or 1616 IP stations, on the station form I can not find the model. I define them as 9620. Is this the best way? Any advices? Regards,

Hi, I'm new for ACM. I'm trying to install isdn pri (E1- ETSI)on a G450 gateway to connect to the public network. I followed up the documents but I couldn't make it work. The physical layer is OK. Before going deeper can you advice most common parameters for PRI connection? Regards,

Hi, When an agent is member of more than one group, CCC reports for that agent shows abnormal things. But when I make the agent member of one group everything goes fine. Is it a bug of the system? Have you met this before? If it is a bug, does anyone knows when it will be fixed? Or do I make...

Hi, Is there any chance to disable callback to a specific extension? I want the users not to make call back to managers, but they will make call back to each other. Regards,

Hi, I have connected BC 12.1 to Siemens Hipath 4000 V2.0 via QSIG. Normal calls shall be made towards each other. But I can not make call back working. I talked to the Siemens technician but he told me that Siemens does not support call back on QSIG. I have connected many other brands but never...

Does any body connected Hicom with Ericsson MD110 via QSIG? What parameters shall I use or are there any tricks? Thanks for your help..

Hi all, Does anybody knows when the IP phones (4422, 4425)will begin to support features as ADN, MDN, MSN, directory search etc. They showed it in workshops at Stockholm, but not released yet.

How can we amplificate the extension lines (analogue or digital) for long distances? Our system is BC11.

I want to see if we can see the callers number when an ADN number is dialed, on the ODN display where ADN is initiated.

Hi, I have backup of a database which has been taken via sql 6.5 backup tool. Now I want to restore it to MSDE. How can I convert it so MSDE can get it? The extension of the file is *.dat but MSDE tool asks for *.bak . Is this possible? Regards,