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I have a user that wants to be able to change other peoples skill levels, for the life of me I can't find the page that allow me to do this. She can view other peoples skill level but the Add skill button is grayed out on the "Change agent skills page.

Next week we are introducing Auto-Answer to all our Agents. I was going to go into "Change Agent-loginid" for each Agent and change "Auto Answer" to "acd" Is there a smarter way of doing this as there are about 100 agents.

In our organization we have a single Intel server that holds the ECC application and SQL Server 2005 database. The server isn't a small one as it has 32GB of memory (soon to be 64Gb) and 24 cores, OS is Windows 2k3 64bit. The question was asked the other day by some of the programmers why can't...

We are running a little UC520 PABX switch and most of our staff have DID numbers that are linked to their extensions via translation rules. For 90% of our calls the caller would call the main line and connect to the receptionist and she would transfer the call. What I am trying to archive is...

Hi we have IP phone throughout the organisation with no problems and we have also used the PC softphone with no issues but when we try to use a PocketPC softphone then the caller (not the person on the PocketPC) here themselves taking like an echo. Does anyone have any ideas?

I was changing a vector and my network connection dropped, now when I try to change it I get the message that it is locked. Any idea on how I can unlock it?

Hi we have a helpdesk extension at work and I would like to install a cordless analogue phone and have both ringing from this 1 extension number. so here is the current setup customer rings ext 890 and the current phone rings what I would like is customer ring current helpdesk ext rings plus...

I have some code that I am writing to read data from Pervasive tables. The structure of the tables are always changing so I thought it would be good if I could read the field names at run time and create a record on the fly. Is it possible? currently I have some code like this STYLE_STRUCT =...

I am trying to use DBexpress as the computer I am putting this application on does no have the BDE. I keep getting the "Operation not allowed on unidirectional dataset" which I have read up on and found that I need a SQLDataSet DataSetProvider ClientDataSet I have worked out how to link the...

Hi I using SQL server as my back end and the BDE components I have a master table and a child table both used for order entry eg master is the headers and secondary id the order lines In the secondary table the link is service_number and the second field to this index is line number. When I am...

We now have a lot of users with the SQL Server Service Manager box on their workstations. How do I stop them from shuting off the main SQL servers with this as well as the SQL Server Agents?

I starting to use Delphi 8, is there a way to use Quick reports in Delphi 8 or do I have to migrate all my reports

I have 2 forms (one main, one second). I what to have multiple second forms. When the accept button is press on the second form then I want the second form to close and trigger a procedure in the first form. Here is the code to create the form (note I have rerouted the button's click...

Been looking for a way to erminate the explorer task like if you went into the tsk manager and end task on Explorer. The closest I have found is to destory the Progman task . Any deas

Hi I am using 2 TTables one is a master and the second is a detail. I have the detail showing in a DBgrid and is linked to the master by the Primary index. When I enter in a new product it puts it to the top of the DBgrid, I want it at the bottom. How do I change the order of the detail table, I...

I have a query that I use to read and write data to a table. When I press refresh I get the error message " Table does not support this operation beacuas it is not uniquely indexed" There is an index on the table at the database level. Database is SQL Server2000 Components are BDE

Setting up a transactional replication on a windows small business 2003 server. I have set this up in the past with Windows 2000 server fine (same database) but this is the first with 2003. Did everything as normal eg set up Distribution as normal with all defaults set up a database as a...

I have this issue that I think I need to use pointer for but unsure how. I have a database that uses can enter in key stokes that they want to trigger. For this to work I need to be able to pass a string to the keydb_event. Here is an example of what I am thing to do procedure...

I have a program that was written for NT4 Server that uses MSACCESS. The only way I could get this running was to load a full copy of VB5. If I installed MSACCESS 97 the program wouldn't run. The program is about 7 years old. I now want to run in on WIN2K but loading VB5 is not working. I think...

I have had this probelem for a couple of weeks and Have finally tracked down the cause of the issues. I have a dll which only role is to open a form. If I leave the form open and close the main form then I get a run time error. This seems to be a normal issue with Dll's because I created another...