Search results for query: *

I'm on Communication Manager 3.0 and setting up an auto-attendant for a help desk. They want the calls to ring on everyone's desk at the same time for some options. I've set up a cover answer group using a dummy extension that covers to a cover answer group followed by voicemail. Everything...

My prior experience was over 2 years ago with Definity G3 and Audix; I dealt mainly with call center administration. I'm with a new company but have been given phone system b/c no one else knows anything. We recently installed new S8710,G650, with modular messaging and MSS. There's a problem...

Just returned to telecom after 3 years and using copies of some old vectors I wrote to jog memory to write vectors for new phone system. On my sample of vectors with menus options and some route-to number xxxx with "cov y" and others have "cov n". I can't remember why I wouldn't set all for cov...

We have a Definity G3siV12 and Intuity Audix LX R1.1 Our contact center agents each have their own VDN and have their customers as well as outside sales calling them directly on their VDN. All other (non-measured)calls are made to the agent's personal DID extension. I had too many agents to...

I'm working on a new Definity system G3v12 with EAS. This weekend I installed 3 new vectors that were basic auto-attendant menus. Yesterday they began having problems with some vectors ignoring the collect digit step. When calling to test, the call initially goes through an auto-attendant...

Has anyone ever encountered a contact center where list VDN command displays the correct VDN and Vector, but when you display a VDN,the vector showing is different that the one it showed in the list vector. Example: list VDN shows VDN Vec 1276 7 1301 76 6159 21 If you display or change...