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I have a Mitel 5000 ver 3.2.4.62. It has the older Inter-tel phones. After checking for compatibility, we bought some new Mitel 8528 phones. They work, except for one MAJOR issue. If you are on speakerphone and press any key, the beep is super loud! I mean hurt your ears loud. I tried adjusting...

I have been assigned to work on this old Panasonic system. I have not seen it before. All the customer wants is to take the ringing off of one phone. They want the lines to appear, but not ring. I downloaded the manuals, it seems that I can program this directly at the set in question, theyr is...

I usually work on Samsungs, ShoreTel and Nortel, so of course my boss has me trying to program a Vodavi!!! I beleive it is a STSe I have figured out (somewhat) how to assign a line to a key, but how do I assign a DID to a key? This company at one time, had 6 POTS lines, which were on all the...

I have taken over a account that uses m5316 phones a lot. I know they are centrex phones and I have Centrex service from my C.O, but my experience with them is not extensive. but when I want to cross connect these M5316 ports I would like to test them in the phone room first, because the C.O...

I have a customer with a old as hell Option 21 that finally died over the weekend. The system does not even get to the point where it lights up the floppy LED's to load the software, and the CPU card display is totally blank. I ordered a CPU/Mem card, a EMSI card and a SMDU card hoping that one...

I have a BCM 4.0 which is having static issues. I also have a irate customer who does not wish to wait for new parts to arrive. I happen to have several older (3.0, 3.6) BCM'S. I was told that it may be possible that PEC cards are the issue. My question is "I have PEC-III cards from older...

I have a BCM 4.0 with Call Center installed, it is a small call center, it has 12 agants and takes 400-500 calls a day. Of those 8-10 of those calls have heavy static on them, and the far end can hear the agent but all the agent hears is heavy static. I have this thing patched up, but that didnt...

I have a customer who is unhappy about his Unified Messaging. He wants all the messages to be stored on his data server and then parceled out to his users' inboxes. As far as I know, Unified messaging works by the BCM storing messages then send them to the UM client installed on the a user's...

I have a BCM 400 4.0 that I installed Call Center on, and considering it was my first one, it seems to work O.K. However, at 5:00 the skillset is supposed to go into night mode, which plays a greeting and says press 8 to get to the SS mailbox. The BCM does this, but if anyone is logged in, the...

I have a customer who has 2 answer DN's on their phone. They work as they should, they ring when their bosses' phones ring, but they can press the answer DN when it is not ringing, and call thier boss, which they dont want. Is there a way to program the Answer DN to appear on ther phone, and...

I have been tasked to upgrade a Enterprise Edge BCM to 4.0. This machine has been ugraded to 2.5 previously. I received new double density cards and a new expansion cabinet. I also received a preloaded 4.0 HDD as well as a 3.7 to 4.0 upgrade tool. I have never ugraded something so old to 4.0...

I have a BCM with a DTM in its expansion module. It is set to PRI, and to the carriers specs. When I had them attempt to turn up the PRI, the DTM came up with a minor framing error. OK fine. I rewired the jack, and no matter how much I tried I could not get the circuit to come up I did get a...

I have a customer who wants to forward their mailboxes to their cellphones..."press this to get my cell phone" They have a BCM 50 with only a PRI in it. The choices in the "outdial" field are "line" "pool" and "route"."Line" is obvious, but I believe you cannot split a PRI. "Pool" would work...

Our sales forces have a customer who has a ancient Enterprise edge 1000. It runs 2.5 s/w. The sales department is recommending dumping the BCM for a new 4.0. They want to know what version or vintage the MBM's are, so they can save the customer money by re-using cards. I am of the belief that...

Before Nortel will talk to me about some VoIP issues I am having (clipping, echoing, many parts replaced, crying, sobbing, etc) they want a Archlog file, which is understandable. So i start it up, and..it never finishes. I ran it for 17 hours. I can see the individual logs, but I do not know...

I have a customer with a NAM ver 2.0 installed back in 96. Their NAM died completely (no lights, sounds, nothing) after a power outage. I ordered another NAM, I was wondering 2 things, I was going to switch power supplies first to see if I can save the data on the HDD, is that feasible? Second...

I have a old BCM 1000 that wont boot the NT side. It does get to the very first NT screen where it shows the memory count (256MB), but then it sits there and a small dot will come up every 5 minutes or so (like it is waiting for something). Only the fan, power, temp and HDD LED's are lit, but...

I am looking for the telephone number that will I.D any POTS line on MCI circuits in the U.S, specifically Connecticut. I can get the number by going on the block on a butt set and dialing my cell phone, but the cell does not always get good reception. I have the AT&T and some Verizon I.D...

I would like to be Nortel certified on both the BCM 200/400 and 50, but Nortel retired the BCM 50 1.0 test effective Dec 31st. For people who have seen the BCM 50 2.0, is there a big diffreence between the two? If there is not, I will study the BCM 50 1.0 docs and take the BCM 50 2.0 test...

I need to add a CAP on a 7324 that resides on a old 8x24 system. There are currently 4 CAP's in the system, this would be #5. I can get the CAP to be seen in Maintence, but I cannot get the buttons to do anything (F*0, F*2, etc). I think the power is correctly applied, the CAP lights up, the...