Search results for query: *

I am trying to figure out if I need to fix something on our IP Office or our LEC is sending this to us. For example, when a call comes in to an extension the phones are displaying the caller ID as this 18001111111:?18001111111. Why does it show twice on the phones display? Is there a way I can...

We could really uses someone services to get our PRIs up and working again.. We lost the configuration to the PBX and do not have a dump. If you are great with configuring Millenniums and would like to make some money please reply. thanks in advance.

So we have a ITT Millennium that is still in use at our facility. All our PRIs from the street go into it and then it provides PRI signal to our Avaya IP Office. We are in the process of wanting to do away with the Millennium and I would like to get a configuration dump of the PBX. Does anyone...

Right now we have a employee notification hotline pointing to our old PBX and are in the process of wanting to move it to our IP Office. What do you think would be the best way to set this up on the IP Office? I want our HR department to have access to the recording (also remotely) so they can...

I am trying to setup unconditional forwarding on an extension to call a cell phone. I have created a button on my phone to enable unconditional forwading and when it is enabled I am able to transfer the call to the cell phone but when the person trys to answer the call it doesn't seem the the...

I am trying to setup SIP Trunking on my Avaya 412 5.0(8). I have purchased 5 SIP trunk licenses to test the connection before I buy more. I was able to install the SIP trunk license and configure a SIP Trunk line but when I try to configure a SIP extension I get "The number of non-Avaya IP...

We have a call center at our main office. Customers are able to call in from the outside and when they are at our branches we put them on the phone to call the call center as well. So here is my question... when customers are at a branch office we want them to have priority when calling the...

I am trying to install IMS client on my PC to test with outlook 2007. We are able to email .wav files to our inboxes with no problems but I want to test the embedded features. When I try to open Outlook I get a message saying An internal error has occured. I hit OK and it logs me into my...

We are having a problem with CCV showing agents in a ready state but when you look at them in System Status or Call Status they are showing they have someone on hold. So that means they are not available. What change do I need to make so that CCV doesn't show "Ready" when the agents puts...

We have upgraded our IPO and VMPro to 4.2 a week back. Now when check our voicemail it seems to take a couple seconds longer for the "Welcome to IP Office". Sometimes it even skips a little bit like you will hear something like "Welcome IP Office" or it will speed up real quick when you are...

We upgraded from 3.2 to 4.2 over the weekend and had to upgrade CCC to the lastest version. Everything went fine but I can't seem to get the PresetReports to show in CCC Reporter. I copied the PresetReports folder in the backup folder and replaced it after the upgrade. How can I get these...

We have an old phone system and our only person who understood the PBX no longer works for the company. Does anyone know who still supports ITT Millenium DBCS 8/16 boxes or understands them?

We are replacing IP4612 phone with IP5610 phones on our IPOffice 406. When it ask us to input the extension and then password we get "extension error". How do we find out what the password is or how do we change it?

I am having a problem with voicemail not picking up to leave a message for one of my huntgroups. When someone calls the huntgroup they go into the queue and after 30 seconds they go to the still queue on the Voicemail Pro. After that how can I get them to go the huntgroups voicemail box to...

I am having a problem adding more PC wallboards for some agents. I have plenty of licenses on the IPOffice 412. When I install PC wallboard at the desk I enter the extention number and server name. PC wallboard begins to show "Searching for Agent ID" and just stays there. How can I fix this...

We are running a IP412 version 3.1(56) with two digital stations version 5.1 (56). We haven't made any changes to software or hardware for the past year. Today we have a 5420D phone saying "imcompatible". If I replace it with a new phone or a known working phone it comes up saying the same...

We are getting ready to contract with an outside call center to help us with call overflows. Is there a way I can create a hunt group and have it point to the company's 800 number? Or do you know if any easier way? thanks for you help

We have been having problems with our IP office rebooted twice this morning. What are some tips to find out why it rebooted? I looked at the alarms in system monitor and it said <ISI Exception> CRIT Raised during the first reboot and during the second it said <WatchDog> CRIT Raised. What do...

I am having a problem with one of my extentions. We can't seem to get the headset to work. The headset is good so that isn't the problem. I wonder if I have a config problem. When I pull the config out of manager I see that the caller display is not on and the Icon for the extention is green...

Is there a way for someone to access their voicemail from the outside when they call their DID? If so, do I need to setup a short code for them? thanks