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We are connecting 2 CM5.2.1 systems over an H323 trunk group. We use Microsoft UM as voicemail using Dialogic E1 gateways. Calls between stations work fine, with calls covering to UM without issue. However, when we call a VDN that routes the caller to a UM-associated vector (either by...

I recently installed a system in France (G350 with S8300C LSP) linked to a CM 3.1.4 based in the Netherlands). Prior to the conversion from their Eurogeneris system they were receiving ICLID beginning with a '0' (ex: 0499242526). They are now dropping the lead 0. I assume this may be a...

We have CM3.1.4 @ the core and 28_17 FW on the 250. The AT&T PRI D-channel drops randomly and we need to reset the embedded MM (resetting the D channel in ASA does not work)to restore service. This has happened on 2 GW's (we replaced it under warantee) and on FW from 26_31 and 27_27. Is there...

We have an MM3.1 and I would like to use caller apps to give users a choice between French Canadian and US English dial by name prompts. A termination/dial by name app works fine set up in the default language, but when I build it as french canadian in the initial setup, it fails. All I get is...

We have recently had an issue where 30-40 of our 2.83FW 46xx IP sets (out of 900 across N America) AFTER reseating a CLAN board (1 of 5 accepting registrations) the phones show up in the 'li reg' command, but a 'status sta xxxxx' command shows the set to have no set-end IP address (0.0.0.0)The...

We are doing a limited implementation of 96xx phones (20's and 30's uising the 2.0 FW) on a CM3.1.4 system. Our phones are programmed as 4610's and 4620's. On 1st boot-up, after logging in the set, we get the correct display, but the buttons are unresponsive. If I then reset the patchcord...

I have an R2 9630 prorammed in CM as a 4620. In our test 240 scope, we are having problems changing the feature softkeys to show custom features such as directory/next/call-disp (programmed on buttons 4, 5 6) SET IDLEFEATURES "26,13,16,1000" in the section for 96xx and 16cc SETTINGS...

What is the main technical reason AVAYA wants an MAS co-located with an Exchange server and does not support message store over the WAN? Is is just a CYA thing, or is there a major impacting problem? Thanks folks, James "I don't want to STOP crime. I want to FIGHT it" -The Tick

Looking for experiences out there. We have been deploying (20+)G350's with S8300 LSP's (main site has 8720's with ESS's. Most sites fall w/in the established limits for LSP phone registration (less than 72 total endpoints per site). A couple have more than 100 phones. At one site that has...

Looking for experiences out there. We have been deploying (20+)G350's with S8300 LSP's (main site has 8720's with ESS's. Most sites fall w/in the established limits for LSP phone registration (less than 72 total endpoints per site). A couple have more than 100 phones. At one site that has...

I recently attempted an upgrade for an MAS/MSS 1.1 to 3.1. We were approved by the MMTAC based on the planning forms/DCT/backup verification tool et al. The LDAP databased failed to come up on the reboot after my 2 attempts to restore translations. An AYAYA tech told me at one point that the...

Client has a 412 running 4.0.14. Dual PRI card with Verizon (Maine)standard PRI services. Verizon forces acct code on LD calls. Problem is that we cannot get an acct code to recognize when forwarding a phone to a long distance number. We also cannot call the number directly using the short...

We have activated outcalling on an S8300B w. IA770 CM 3.1.4 w/ updated CM and IA patches. Outcalling works (sort of). Pagers receive correct digits, but calls to telephones do not receive a TUI like the old Intuity MAP5/P. We get "dead air" and have to call back in. Running a 'li trace...

We have a location on CM 4.1 with tn2302 h21 fw117 boards where the "status media-processor board xxxxx" shows only channels 1,3,5,7 in use and does not even show the 2,4,6,8 channels. The medpros in all 2 PN's are doing this. Users are complaining of dropped calls. Thoughts? JT

I have a 412 (w/ 2 DS16 and an SO8 expansion module)R4.0.7. There is a dual PRI in slot B, an ATM4U in slot A, and both a VCM 24 and a 30. 49 IP/22 dig (54xx) sets. 5x it has lost it's config, losing all but it's IP address and name. Everything else is default values. The BootP is not...

They are using 4602 sets in Citrix/telecommuter mode as well. User reports that the IP Agent software will randomly go into Aux Work (they can then Auto-in). Where can I look for settings that might affect this? Thanks, JT

1st time setting up SLS (will be doing it manually via the CLI. However, does it need to be connected to the S8xxx running CM before you can run the commands? I am on the newest FW for the gateway, but I am missing the set commands for the SLS. Thanks, JT

We have a customer with a 406v2 running 3.2 v54 and 3.2 v28 vmpro. Calls come in to a 'group' ring hunt with apprx. 23 members. When calls are made to the group extension or are routed there by Incoming Call Route, the system is alright UNLESS Monitor is running. If Monitor is running, we...

We have a U.S. customer that has an IPO 3.2 v54 and answers incoming hunt group calls(user is only member of a Group Ring w/ call waiting enabled) with a 5621 w/ EU 24 and Plantronics wireless headset. On 2 occasions,the a= or b= apperarance has "locked up" (the ringing Icon appears and does...

We moved a customer from a Merlin Legend to IP Office 406V2 R3.2 v54. PageLynx RJ11 port was connected to an anlog station port (012 w/ ring gen)on the Merlin and client dialed 4 digit station port to connect. On the IP Office, the call is a ring-no-answer. We have tried Caller Display type...