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Hi! Once upon a firmware ago (6.8003 to 6.8202), our 9611G phones would automatically log back in after their extension was logged out of a softphone. It doesn't seem to be working anymore. Now when you log into a softphone with an extension the phone says "Extension in Use # to Register" and...

Hi All, On a CM6.3 and upgrading phones in prep for upgrade to CM8. One of my sites seems to be having an issue with the upgrade from R6.4014 to R6.8003 on the 9611G. It's not every phone, but it's enough that it's a major issue. Sounds like far end can hear, but no audio on near end. Not...

Hi, Anyone remember how to upgrade a 9611G that's still on R6.0? I just came across 2 new phones that must have been deep in our vendor's warehouse... and they don't even seem to be hitting the HTTP server for upgrades. I'm not sure if they require TFTP and a step up to another old rev before...

Hi, We're upgrading to CM8 and planning to upgrade our H.323 9611G sets to the latest, 6.8.0. The catch is that we still have a lot of sets at 6.3116 and it seems that there are multiple upgrades required to get to 6.8.0. 6.3116 > 6.4014 > 6.6.1 > 6.8.0 The 6.8.0 file handles both the 6.6.1...

Hi, I recently inherited an IPO 4.2 (IPO Manager 9.1.3.0) that hasn't been well maintained for years. I'm well versed in CM and know enough SM to get me in trouble, but IPO is completely foreign to me, so please bear with me... I have a need to take certain incoming #s to the IPO and send...

Hi All, We're going to be decommissioning our PNs soon (Yay!!!) and I'm trying to proactively deny registrations to the CLANs and get them on the procr. We've been using PE across our network for a while now, but still have a bunch of phones in the same IP-NR as the CLANs that continue...

I hope I'm overlooking something stupid here! I have a mixed environment of H.323 and digital phones. We're just starting to test SIP phones, but I'm not all that well versed and having a small issue. SIP to SIP station - Caller ID is fine on both phones SIP to IP/Dig Station - Caller ID is...

Hi All, I'm just about at my wit's end with this... I have the SIP trunk up between the CM and SES and can pass calls to it (x2599), but when it gets there I think it's being sent back to the CM, which would explain the carrier announcement "the # you have dialed can not be reached at this...

Hi, I know that Avaya would probably not approve of this, but.... Is there a way to write an if/then statement into the 96x1Hupgrade.txt file? Something like this or maybe in another area? ********************************************* Application and Kernel file for...

Hi All, We're an Avaya shop that recently acquired a company with a Cisco UCM deployment spanning 3 offices. I used to know something about the Cisco platform, but it seems to all be failing me now. I believe the CUCM is 'System version: 8.0.3.20000-2' if it matters. Last week we moved one...

Hi All, Is there a way to administer the softkeys on say a 9608 without using a 46xxsettings.txt? I have 2 sites where I'm not using an HTTP server yet, however the vendor that set them up somehow administered the softkeys. One of the vendors couldn't remember and the other is in China, so I...

Hi, I'm hoping someone might know if it's possible to upgrade a 9620 R1.5 direct to R3.2 or if there has to be an intermediary Release or more. I tried going straight to R3.2 and DHCP just counts up and loops. I was able to downgrade that phone to R3.105S and was fine, but I wasn't to get it...

Let me start by saying, I'm a Definity/S8700 gal and know nothing about Merlin. I'm sure it's very easy once you get a hang of it, but to say I'm frustrated at the moment is an understatement! We just acquired a company that has a Merlin Magix. I'm not sure of the version right now and the...

I have an IP Agent, working in dual mode from his home office, that has been reporting that he can't hear callers for the last couple days. It doesn't happen on every call and no other agents are experiencing this issue, leading me to believe the prob is not on my out going trunks. He says...

Hi... I hope this is the right forum! I used this feature on a G3 at my last job and expect to use it on another G3, but while we are waiting on the feature to be turned up my boss would like to see it work. So I'm playing with it on our S8700. Here's the problem, when I coverage remote to my...

Hi, I used this feature at my last job on a G3 and expect to use it on another G3, but while we are waiting on the feature to be turned up my boss would like to see it work. So I'm playing with it on our S8700. Here's the problem, when I coverage remote to my Sprint cell the call terminates...

Hello, I've gone through all of the posts related to this topic, but for some reason I can't figure out why my FX will not connect using the wcbri's off my PBX. The FX says that the lines are up and I can make domestic calls, but international calls never complete. I use GMS, so I can see the...

Hi, I hope that this isn't too confusing! I have an 800# that terminates at a VDN on my Definity G3R V6. When a specific option is selected, the call is sent to an 800# at a 3rd party through a vector "route-to" command. The 3rd party is looking to route the calls received based on the callers...