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how do you determine how many batteries are needed for a 61c DC switch?

I have installed a shoretel system and the customer wants to restrict 911 calls from certain common area phones. Is this possible? I have created a new user group and new COS where I put 911 and 9911 in the restrictions of the COS. Assigned that user group to a phone and 911 still goes through...

I have a 3.0 opt 11c with a 2250 console on it. the customer is requesting to setup the 2250 to give them a held reminder buzz/tone after 30 secs of a call being placed on hold at the 2250. I have looked in the options menu on the 2250 but cant find anything...any help would be greatly appreciated.

I have a BCM50 3.0 that I had to do a level 2 reset. Problem is, it restored back to the 1.0 rls that it was on from the factory. Is there a way to lock in the 3.0 so if I have to do another level 2 reset, I will not have to upgrade it back to 3.0 from 1.0?

I am getting an error on my BCM50 that says "memory near or in capacity" it is error 11202. Of coarse the books don't tell me crap. It says its a major alarm. Has anyone ran into this one. Thanks for your help!!

when i try to open callpilot manager by clicking on the "launch callpilot manger" button, the button pushes down and thats it. nothing will open. i tried rebooting the bcm but it didnt help. any thoughts?

I have two bcm400's that are networked together with H.323 trunks. Will the caller ID pass from box to box, name and number? I can't seem to get it to work. I believe I get number but not name. Thanks in advance!

will a regular norstar doorphone work on a BCM or do you have to have a BST doorphone?

Anyone ever set up Unified Messaging and desktop faxing with Lotus Notes. If so, does it setup like outlook? Any help will be greatly appreciated!

Can you turn the PC port off on an i2004 phone on the BCM50. I know you can on an 1140e but not sure on an i2004.

I have a BCM 200 4.0. I am installing the new 1140e ip phones. Does anyone know the admin password when it first boots up?

I have a BCM50 1.0, completely patch up. I have ip phones on it with analog trunks. I get a bad echo on the trunks. I have replaced the unit, added the new GATI protective cable, tried every codec. At a loss. Has anyone ran into this problem?

is there a way to set up group DND on a 3904 instead of a 2250 console. I'm wanting to set it to where certain phones do not ring from 8-5, I want calls to go to VM. I know you can set up group DND on a console to where you can just push the button and activate the group DND. Any info will be...

my fans keep showing above tolerance RPM's on my BCM 400. Any info will help.

I have a MICS, I believe it is like 1.1. (freaking old) The time on the system is frozen. For example, if its 2:00 on the phone but 3:00 real time, I can change the time to 3:00 and it will change, but then it will be stuck on 3:00. We changed out the cabinet about 6 months ago and it cleared...

I have been asked to come up with some sort of solution for obtaining statistics from the consoles at a customer site. They are on an option 61 with release 23.55 and they have 3 consoles. Any info would be greatly appreciated. thanks in advance.

I have 3 BCM's networked together all using voicemail from 1 location. Customer is wanting to assign a particular person as an agent at a dfferent location than where the VM is ran from and from where all the other agents are. Is this possible? They do 4 digit dialing between all three sites so...

I have a MICS with 5.0 software. This customer has a PRI. I have assigned target line 200 to the recept. phone and gave it 4 appearences. She has a 7324 with a KLM on it. I am wanting to move all four appearences of that target line to the KLM. I do the Feature * 81 to move the line from one...

I'm setting up 3 MICS's networked together with point to point T-1's. Will the internal caller ID pass from switch to switch? From what I'm hearing, each switch has its own trunks for inbound and outbound calls. The T-1's are for 4 digit dialing from site to site only. thanks

I have an option 61 with a Repatee voicemail on it. I am having lots of problems where the message waiting lights will come on when there is no new messages or the message waiting lights not coming on at all when a new message is left. We reboot the VM sometimes and it clears some of the...