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Hey all, I am trying to figure out how to add a 5 second automatic not ready timer after Inbound ACD calls into an IPCC 7.0 environment. We are using the Cisco CTI Agent Toolkit Desktop. Currently I have agents setup to automatically go into wrap-up, but they forget to go ready again and its...

Hey all, I am an Avaya guy coming into a Siemens ACD setup and am looking for some online reference materials I can use to figure out what is going on with these systems. Any suggestions? Thanks, Fred

Hey all, I am trying to ftp some wav files onto our val board and seems like the ftp session starts, but then our val board immediately terminates it. Here are the steps I am taking: 1. Created folder called Announcements on C: directory 2. Login to switch and enable filesystem on val board...

Is anyone recording calls with a Witness eQuality system by VDN on Translation Routed calls? I just activated a new segment of calls that are post routed from Cisco ICM/ISN to our ACDs (G3R v11). Witness is set to record calls based on VDN, but when the calls come into the Avaya ACD they are...

These are my thoughts on this issue so far, I believe I am going in the wrong direction and I'm wondering how other companies complete these transactions: I am trying to figure out how to build a post-call survey system. We have a Definity G3R V11, IVR system driven by Cisco ISN/ICM, and we...

These are my thoughts on this issue so far, I believe I am going in the wrong direction and I'm wondering how other companies complete these transactions: I am trying to figure out how to build a post-call survey system. We have a Definity G3R V11, IVR system driven by Cisco ISN/ICM, and we...

I am trying to figure out how to configure CMS to count our assist (help desk) calls at the agent level (In other words I want to see how many times each agent called assist). I see a report in CMS that has a column for 'Assists', but it reflects 0's all the time. Here is the report...

I am trying to stop callers from zeroing out of a couple of VM boxes I have setup in Audix without removing the zero out option altogether. I tried enhanced_no_cover_0 on the change system-parameters features admin, it was an option under the choices menu, but it would not save. It gave me this...

Hey everyone, What does a 't' on the list config all admin page represent when on a port on a Digital Line Circuit pack. TN2181 if it matters... Thnaks

Has anyone worked with the 3616 wireless phone that avaya has come out with? What additional equipment must you buy aside from the handset? Thanks!

This would seem simple enough however I cannot seem to get it to work correctly.....I am trying to change the Acceptable Service Level time to 60 seconds from 20. So all calls answered within 60 seconds are acceptable and would contribute positivly to Service Level and all calls answered after...

I am trying to setup a vector which will allow incoming PACR calls via AT&T to be xfered out to a different center using a *8 transfer connect. I can get this to work via a VDN pointed to a vector that plays the *8 and correct transfer number digits. The problem I am having is that we also have...