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We have change internet carrier providers and our 96xx series desk phone is not connecting using VPN. Does 96xx series VPN phone setting require IP address only in 4600 text file or will DNS name work?

We have 5 ISDN Pri in NFAS configuration and have been asked to be able to display outbound Caller ID with Name and Number. We need to display a different name with caller ID based on extension call is dialed from. Can this be done as we are sending caller ID number today. We have S8500 5.2.

Having an issue with 9600 IP series phone with the call log button indication lighting consistently when a new call rings to the phone. Firmware rel 3.101S is on all phones and have S8500 server. If you check the call log there are new calls but no indication. What could be causing the issue and...

We have 1616IP phones with Extreme POE switches on an S850 with (2) G450. Over the past 5 months there has been an intermitten Static Power hum randomly happening to 1 or 2 phones every couple of days. Our server is on the latest software RO 15x.01.2.416.4 and our phones have the latest firmware...

Has anyone had this and find what causes this? We are having a random issue of Static/Power hum occurring that the user hears but the caller does not. The only way to clear is by unplugging the phone to re-booting. It has not occured on any of the other model IP phones we have. We have S8500...

We have a S8500with 2 G450 gateway with (1) having an Alarm indication lit on the front. Our vendor and I have checked the alarm and error logs and there is nothing logged. The indictaion happened after our MPLS circuit failed to our remote office where we have (1) G350/S8300 gateway that went...

Has anyone encountered an issue with using Call Manager 5 and how vectors need to be written? I have been told by Avaya tier 4 we can not have 4 digit dial with announcemanet before a single digit statement as the single digit input will not be reconnized. The # key would but not a single or up...

We have a S8500 with G450 gateway and callers are being intermitently being dropped when they access our employee directory that uses a vdn/vector. We have one DID number ponted to the VDN from our PRI's. It does not happen with every call but it seems as if the DTMF not being accepted by the...

When the Avaya Softphone gives an error message the states "Your call could not be completed. Please Try again" does that indicate that the Softphone client could not reach the pbx to dial or what is it indicating. We have a home officed person that is having intermittend issues with not having...

Has anyone heard or experienced issues with connections to or dead air problems with UCN In Contact hosted services?

What would cause a 9616 or 9630 to lock up? We are having an issue with ramdom phones locking up and the only way to reset them is unplug and replug to get them to work. The phones are on Extreme POE switches and are not fully populated. Is it power, cabling or TFTP issue?

Want suppliers of call accounting programs are being used and do you keep it in house or hosted by someone else. I have looked at ecas by Veramark and Microtell is there any other I should consider? We have 6 systems that must be monitored for Toll Fraud protection.

Does any one know anything about a phone call from 412-623-2638 with an automated message saying that it is an alert call and you must call back in 30 seconds?

We have a series of annoouncements that are in an MP3 format that we need to load on a new announcement board. What is needed to accomplish this? We can produce any possible format necessary but do not know how to do a direct upload to the board? We do not want to put the handset to a speaker...