Search results for query: *

Is there a way to manage the DNC list in the OB Campaign manager in Release 6 of CCM? We have had some agents incorrectly disposition calls as "Do Not Call" and want to be able to remove those phone numbers for CCM's Do Not Call database.

We have 2 CCMS (6.0) sites with CCMA. We are in the process of turning on multicast across our network and both CCMS have the same RSM IP address (the default that Nortel loads). The send IP address in the RTR data send IP addresses are different. Is there any issues with having the same RSM...

We are utilizing soft phones for some of our call center agents. We are wondering if the following is possible and how to implement: Can the headset button remain active between calls -- we are call forcing calls to agents and the headset appears not to be "on call" between calls

Good Afternoon, In the Call by call data, is there a way to tell whether the agent or caller initiated the disconnect? What does the data look like for each scenario? Thanks Fonchick

I am trying to figure out a way in Symposium to report off outbound calls with categories. With Activity codes, I can't enter in an activity code on an outbound call without having the agent go into Not ready before making the outbound call. This pegs as a not ready reason code and due to...

Good Afternoon Site A: DN 2730 FNA/HUNT to local call pilot Has CFXA and SFA in CLS Call Forwards phone to 1300 at another location when at Site B Site B: DN 1300 FNA/HUNT to local Mermail fna in cls. When User has phone CFW from 2730 to 1300, when user doesn't answer 1300, calls to 2730...

Good Morning, We are planning for a web client and CLAN IP address change. I have teh procedure for changing the CLAN IP on the Symposium call center server. However, I can not find procedures for the Web Client. We want to change the IP address of the web client and how do we configure it...

Good Morning, Do you have to have a TAPI service in order to make HDX work. For instance, you ask a caller to enter in their SSN and then do a lookup in the database to give them information based on their SSN and play it back to them. Is it neccessary to have a TAPI server or can you just...

Good Morning, We are having an issue with Witness in which we are trying to filter some CDNs from getting captured by Witness. We used the DNIS values and filtered out the CDNs that we didn't want to capture. However, Witness is looking at the original DNIS value and not the CDN value. Often...

Has anyone successfully been able to record DTMF tones into a voice segment and have it play the correct DTMF tones for MCI to recognize the take back and transfer #8?

We have been having an ongoing issue with analog lines on a fax server. We have four analog lines going into a fax server that are arranged in a linear hunt (the 4th port in the fax server hunts/forwards to a regular fax machine). These ports are configured as 500 ports in the PBX that have...

Good Morning, I hope you all can help. I am working on an issue where I have created a menu in Symposium and there has been a request to route when a caller presses 0 differently than when a caller doesn't press anything. I had originally scripted it so that where menu_choice_cv equals...

Hi there, I am having trouble with the application rtd on the web client for one user. He is able to access every RTD except the application display on one of his PC's (the other PC he has he can access everything). The error he is receiving is a network timeout error...however, we don't have...

Hello, Is anyone using the Nice CLS, voice and screen logger with Nortel Symposium version 4.0? Have you run into any issues? We are constantly having issues with NICE capturing voice or screen but won't capture both. Each month we have a list of machines/extensions which were working fine...

Good Morning, I have been seeing anomolies in agent hold time where the hold time is greater than the talk time for certain agents. I understand that hold time is not only for the talk time for a Symposium call, but also any time an agent initiates a transfer until the transfer or conference...