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Does anyone have any experience using the agent login ID feature 'Maximum Time agent in ACW before logout (sec)' in combination with Timed ACW on either the VDN or Hunt Group? This function seems to work when the agent manually chooses the ACW state, but it doesn't seem to apply with timed ACW...

I'm working on a project to implement queuing in our in-front IVR system, and I was wondering if anyone has encountered a formula that can be used to determine the number of queue slots (ports) needed to handle call volume at a busy hour? I've looked through the Erlang methods, but I don't see...

Does anyone know if Notes iMail provides support for non-IE browsers, such as Safari, Firefox, or Netscape? The only browser that seems to currently work with the iMail interface is Internet Explorer. All other browsers default to a "webmail" view that is not very functional at all. Thanks, Brad

Does anyone know of a way to configure the TN801B MAPD board to run at the 100/full network speed? I have heard from a contact in the industry that there are MAPD boards out there that have been "tweaked" to do so. Any information / news on this??

Has anyone successfully set up Internet Messaging on the Intuity server(s)? We're trying to get Intuity to send an email notification to the email address administered on in the subscriber forms when a new message arrives. I've got POP3 set up, the mail gateway is administered, all of the...

Does anyone know how we can restrict the ability to perform a "blind" transfer on a station level? We don't want a system-wide setting, but if we could place a restriction on a station-level that required the other party to pick up before the transfer was completed.....that's what...

Has anyone figured out a way to get past the limit of 5 simultaneous logins per PBX? We connect via IP on C-LAN, but we are always fighting with one another to get enough administrators in the PBX. Thanks!