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When an AES server supporting OCS has links to multiple CM/S8500, how does the AES application determine which link/CM to associate an OCS MOC user when they register with AES?

I'm getting the following error when attempting to load the AES 5.2 template on a S8800 "The template requested more interfaces than are physically available". I had not problems with the system platform installation. Any suggestions anyone?

I'm trying to upgrade a pair of S8720's from 3.1.4 to the latest 5.2. First attempt I got a GUI error when booting from the 5.2 partition. Was told to go to 5.1 first. Was able to do that on the standby with no problems. When doing the upgrade from 5.1 to 5.2 I get the following failure...

I have two clans that are bouncing every 4 hours. The Servers are dual 8720's running CM3.1. When I check the IP Events I see the following: 20080528:003528632:204006:gip(4803):MED:[ IPEVT IF_DOWN board=01A02 ip= 10.19.6.17 net_reg= 2 type= CLAN reason=config-chg]...

I’m having a problem accessing an IA770 Intuity with Outlook as a pop3 client. The IA770 is on a S8400/G650 running the latest version of CM5. CM5 now supports Internet Messaging on the IA770. My client has other sites using Intuity and/or LX which I have been able to access with no problems...

Does anyone know what protocols or UDP ports are used by an Intuity when it logs into a remote machine to download user information? I'm trying to set up digital networking between two sites and have an ACCX error on both machines.

I'm running 3.59 with CCC V5. My main huntgroup has a "Night Service Fallback Group". This night service group is used for forwarding calls to an offsite location. It contains members (users without hardware) with call forward activated. I would like to see how many calls are being...

I have a customer that would like a daily summary report showing calls in, out, lost etc by hour for thir hunt goup. They are Release 3.0.44 with CCC V5. Has anyone created a simular report in custom report or Crystal Report? Thanks.

I'm trying to distribute CCC reports via email. (CCC v5) When I check the history for the report I have the following message "Could not access 'CDO.Message' object." Any sujestions?

I have an IP Office running 3.0(44) software, CCC and a Model 406 V2 control unit. The agents are using Model 4412 telephones. The agent phones have buttons programmed for “Do Not Disturb” and “Hunt Group Enable”. The DND is toggled to track breaks and lunch. The enable button is toggled for...

Location A has a R11 Definity Prologix with an Intuity Map 5 R4. Location B has an S8300 with CM1.3. Both sites are DCS'd via IP Trunking. Originally the Intuity was using "Mode Code" integration which was not activating message light at Location B. The Intuity was converted to clan...