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Hi, is it possible to embed a image into a web page (html) and not need to reference a external file? a bit of background (should make my question a bit clearer) I send a report from my intranet via email. The report is a simple html page with some stats in it. It also has our company logo at...

Hi, Just a quick question. If calls are routed to a VDN on our definity (from an outside system) and then set to queue to a Skill group, would our definity present the routing system with a busy tone if all of the agent in the skill are on calls?

Hi, I am having trouble accessing OWA from my site. Another compnay has setup OWA and I can access it from a dial up connection or if I bypass ISA, however ISA seems to be causeing the username and password box to keep flying up. I have seen other threads but the dont come to a clear conclusion...

Hi, I currently use a agent login as my DDI and i would like to be able to forward calls to my mobile if i miss them at my desk (or what ever other location i'm logged in at) but i dont want the calls forwarded to my mobile when i'm not in work so I cant use a coverage path to do this as i...

Hi, we have ISA 2000 sp2 with e-trust anti-virus gateway plugin running on Windows 2000 Server and we keep getting the following errors. Source: Microsoft Firewall Time: 15:59 EventID:14057 Description: The Firewall service stopped because an application filter module...

Hi, I have my mail box setup so that when i access my my mail box it says my name (i recorded this the first time i sccessed my mail box) it it possible to change this, as I cant seem to find a option to change it. Thanks Dave

Hi, whats is the best way to record sound that is coming in through the mic socket on a soundcard? (via VB6) I also want to be able to save as a wav file and start recording again and save to a different file. cheers

Hi, we currently have around 70 6416D+ phones with plantronics H51 Supra Monaural headsets. Our agent are complaining about the volume coming out of the headsets and we have been advised to purchase amplifiers, however at around £80 a pop this would cost us quite a bit, does anynoe know if...

HI, I have just installed the Avaya IP softphone software and i need to use a station to login, the problem is I dont know how to config the station to allow me to use it as a login for the softphone. Can anyone help.

Hi, Is there anyway to get a list of numbers dialed on the definity as I need to find out how many time a number has been called via our definity. I am using a Definity G3 (R11). Thanks

Hi, does anyone know if it is possible to log into a phone remotely. I have a message system setup so that any call get diverted to a message if a certain agent is logged in on a 6416D+ and I want to be able to log the phone in with the agent id from a remote location. thanks

Hi, I have a very strange problem with one of my phones it's a 6416d+ and it keeps logging one of my agents out at random, I have tried un-TTI'ing and re TTI'ing and this seemed to stop it for about a day then it starts doing it again. any ideas what could be the cause of this.

hi, does the definity have any logs that show Up-Time, i.e. all the time the definity is ready to be used? and down time (not ready for use). Thanks

Hi, I need to search a postcode field and select on the characters on the left handside of the first number.e.g. if the field was 'WA2 6AY' then i would only want 'WA' returned and if the field was 'W2 6AY' i would only want 'W' returned. Any ideas?

I am having a strange problem with one of my users. They are set up to be called by audix on there mobile if they get a audix voicemail, this works fine before 5pm, if they recive a voicemail after 5pm they are not notified until the next morning, any ideas?

I have two values as part of my speadsheet, i want to find out what percentage one value is of the other i.e. what percent of 400 is 200. what formula do i use in XL.

I currently export reports (list bcms....) using the reports tool on the advanced tab, these are done over night and sometime during the night ASA crashed, upone restarting ASA most of the scheduled reports had disappeared, is there any way to back-up the scheduled reports incase this happens again.

does anyone know how to select the number of weekdays between two dates?

I need to beable to produce a value that count the number of days between two dates and takeaway the number of saturdays.

I have got two phone that i have just set-up and when you use the soft-key buttons instead of displaying the assigned names they display SK1, SK2 etc. they still function correcly, it's just they disp the wrong name. Any ideas?