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I have an IPO that is being BOMBARDED with junk incoming calls from a single DID. Calls are received with just silence; no audible message accompanying. Calls hit the IPO approximately 6 to 12 times per minute, 24 hrs / day! The DID is configured to be barred. They are being successfully barred...

A client is seriously considering migrating from a NEC system to IP Office. One requirement, that the client says the current NEC system has, and that the IP Office MUST be able to do is: One is programmed to transfer a caller internally and if the caller does not answer, the call goes to their...

Want to route 100 CallCentric DID's to 100 distinct destinations on IPO. Having trouble figuring how to configure CallCentric/IPO such that the DID's, once programmed into the Incoming Call Route on the IPO, will be routed to the desired Destinations. ICR will process a call if the Incoming...

With R7.0.36, want a night option that states: We are now closed. Please leave a message ...... The actual message is a professionally recorded message file that is much more robust. I would have a night incoming call route's destination that would transfer to a "night" mailbox. It appears...

With accounts that have administrator privileges, can no longer log into the SBS server. Will get error that the user name or password is incorrect. This occurs whether the login attempt is made locally at the server or remotely via Remote Web Access. Users without administrator privileges can...

IPOv2 8.1(65) with UCM module. System has been in operation for a couple of years. Vast majority of phones are analog followed by digital. Today, disabled Auto-create Extn and Auto-create Extn/User on System/LAN1/Voip tab. Also for LAN2 tab. Tightening security. Shortly thereafter, users...

In the Manager error list I'm getting the following error message: "Voicemail files are not present on IP Office for locales: United States (US English)" There are two occurrences of this error message, one for Item Type "System" and the other for Item Type "User" IP Office 9.0.0.0 build 829...

Outbound calls ok. For any incoming DID over the PRI, the caller, upon completion of dialing the DID number, hear a slight stuttered dial tone followed by a steady dial tone. Caller never reaches the called party. MICS has: 6 port fiber card in slot 2 DS card in slot 3 PRI card in slot 4...

Using: IPO 7.0, Basic (Partner) PRI When users dial out, caller ID sent is same for all users. Would like to, for ONLY a select group of users, send their personal DID rather than main number. Not sure how to accomplish this on BASIC PARTNER edition. Any assistance would be appreciated.

I’m looking for a method to export my extension settings, ie: “ ID, Extension, Module and Port”. Performed an “Export (All of the Configuration)” and module / port information does not appear to be a part of it. Using 7.0(31) with 8 – 30 port expansion modules.

Working on IPO V7.0(36) Using Embedded Voicemail All users have voicemail enabled with a numerical Voicemail Code programmed. ISSUE Want to enable users to be able to log in and access their mailbox from a location other than their assigned phone. SYMPTOMS When a user calls their extension...

Anyone experienced the situation whereas Flare on IPad works great except that it only responds to incoming calls when it's "awake". When IPad goes to sleep, there is no indication that there is an incoming call. Would like to receive incoming call notifications on an ongoing basis, regardless...

Setting up SIP with Flowroute Running IPO 7.0(36) Opened ports UDP 5060 UDP 49152-53246 on firewall. RTP range on System\LAN2\VOIP tab left at default 49152 to 53246 Default route created to router gateway IP address Each time STUN is run, get "Blocking Firewall" result. To take...

Is there a way that I can generate a mailbox report that would detail which users have recorded their names and greetings. Thanks

Has anyone found a document for configuring Flowroute on IP Office R7? The only thing that I have found is the following: http://www.ipofficeassistance.com/HOWTO_SIP_Flowroute.html These instructions are written for R5 and does not match up well with R7. Thanks

Just installed a new IP500v2 to replace my BCM500. The PRI works fine on the BCM500. Whenever an outgoing call is dialed on the IP500 with the PRI attached to it, once the dialing is complete, I get a busy signal; regardless of what number is dialed. IP500 has 1 card in it, a DS(1-8)with a...

Is there functionality in Avaya's embedded voicemail to support "information mailboxes". Current using IP Office v7.0. In the auto attendant that has been created, I want to have as an option, press 6 to hear our daily lunch specials. Thanks

This is my 1st installation with IP Office. Have worked quite a bit w/Norstar MICS. I've added 4 analog lines to system. Can't seem to figure out how to configure system such that I can dial 9, access a line pool, and dial out. Can someone shed some light? Also, which manual would I have found...

I currently have a BCM400 with 5 DSM32+ cards and 1 T1 card. As such, I'm maxed out at 160 digital sets. I would like to replace the BCM400 such that I can support at least 300 digital sets. Want to keep current investment of digital sets. Any recommendations? Thanks in advance.