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Hi all, We are gettting weird behaviour from 1140E handsets; When an incoming call is presented to the handset, it doesnt actually ring but put out a loud constant tone and when the user picks up there is no speech. They are real calls, not phantom calls. When you try again everything is...

Hi guys, Having a few issues with H323 trunks into a Rightfax server using T.38. Public network connections is ISDN E1. When the rightfax dials out to a local or public fax - all ok. When a local BCM fax extension (GASM) or a public fax dials in - the rightfax answers but then...

Hi guys, I have a BCM400 with a PRI for incoming DID. I want to install a BRI module as an S Loop to interface with a fax server fitted with a BRI interface. How many DNs can I assign to be answered by the BRI s loop ? I have scoured the manuals and all I can find is the number of devices per...

Hi guys, I am trying to setup a recepetion phone (DN 200, line 300) with 3 appearances of that DN on the phone so that upto 3 calls can come in at once and then if no answer or all 3 busy go to voicemail. I have tried to assign 2 more lines to the phone, but then it won't allow me to assign...

We have 4 2250 Operator consoles. The issue seems that when the operators are all on calls, another call will come in and queue to one console only, ie when another operator terminates a call it does not present on the LDN/ICI key on the other consoles. Is there any way that the call can be...

I have to reprogram large amounts from scratch on a few of our IPXs and don't have offline MAT. Does anyone know where it is available from?????

When using the standard Agent Login / Logout Report it is listing; Agent Login & Name: 12345 Joe Blogs 14:59:56 Login 12345 00:00:00 00:00:00 (ERROR) ERROR: no such type 00:00:00 00:00:00 (ERROR) ERROR: no such type 00:00:00 00:00:00 If I create and schedule my own report, it still produces...

I am having trouble with the TTY ports locking up on an OPT 11. It isn't a 56k modem, I have changed modems and ports and after 1 successful connection, the tty port locks out. Any ideas would be appreciated. Thanks

We have a 2250 on an 81c. When transferring calls, it is not releassing from the switchboard and means that the operator cannot nightswitch as there are still active calls. Does anyone have any ideas on how to transfer the calls so they release, or to release them afterwards without dropping...

Hi guys, I am trying to delete some TNs which are in hunt groups. I go into LD18 and remove them from the hunt group by doing STOR x (space) so that there is no dn next to it. But when I go to out the TN it comes back with sch8825 (which is dn must first be removed from the GHT list). I...

Any help with this is appreciated. I know it is related to acd sets but dont know what it stands for. Thanks guys.

The systems is an option 81c with meridian mail. When a call goes to voicemail and then hangs up during the gretting a message is now recorded (the message is nothing ass the caller has already hung up). This does not normally happen. Does anyone know how to change this back???

I am unsure how to get a printout of the statistics ( ie no of calls, calls that have been in queue for more than 5 mins etc ) from my MAX system. It is connected to both option 61s and 81s. Any help with this is appreciated.

In the switchboard when we receive an International Call we call them back & then connect them to the number they need to handle their queries, these calls will not release from the Switchboard Consoles until they have finished. Does anyone have any ideas?? It is an option 81.

Can anyone please tell me where I can find a complete list of the ld commands and their functions, and subcommands. Any help is greatly appreciated.