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What steps do I need to ttake to identify Long distance T1's in my Option 61c as opposed to local PRI's? Is that done via the LD provider? How can I tell in my PBX? Thanks

Can anyone tell me what the differecne is between an Elan and a CLAN with a definition please? I know someone has asked this beofre, but I cant seem to find a clear answer anywhere. Thanks in advance.

I have had this error before, and i created a new user as ctidata and password in contact center. It will still not connect. What am I missing? I keep getting the message-"symposium driver not connected, going down to try and re-connect to 60034". What can i do??? Thanks for your help.

I have had this error before, and i created a new user as ctidata and password in contact center. It will still not connect. What am I missing? I keep getting the message-"symposium driver not connected, going down to try and re-connect to 60034". What can i do??? Thanks for your help.

It seems the backup server database is down, but i am still recording. How do I turn the backup server database up without rebooting? I checked services, but I dont see it? Help!!

We have a option 61c merdian with E1's programmed from the Nortel to a Alliance Turret phone system. does anytone have any ideas why the Nortel doesnt pass all the digits to the Alliance Turret system? I have checked the configuration for the both programmings of the E1's and they match. It...

How do i program a new CLID in LD 15? I have three to do. What is the best practice for this ? Thanks

We would like to be able to block these particular area codes from being dialed unless a code is entered first. 204,250,289,306,403,416,418,438,450,506,514,519,600,604,647,778,780,819,867,902,905 - Canada 242 - Bahamas 246 - Barbados 264 - Anguilla 268 - Antigua and Barbuda 284 - British...

I am getting an error when I try to connect to the cc6 client via web page. It is telling me to reinstall CCMA client. I am not sure of the wording, but it alsdo had to install the SU4 login as well. can anyone help?

Other than the timer threshold that sends a phone to make set busy after 20 seconds in agent administration in CC6 (my allocated threshold)is there anything else that would send the phone into Make set busy. I really don't hink so unless the agent is lying through his whiskers. I have an agent...

I have an issue with an Option 61c that sometimes sends out digits and sometimes doesn't for caller ID. Is this a T1 and PRI programming issue where some T1's and some PRI's are not programmed to send out digits for caller ID? Help please I am at a loss unless its a Central Office issue.

Is it possible to writer a script to when some one calls a number htrough a option 61c to a cc6 symposium to be able to ACD cell phones or home phones? Does the system have a way of doing this somehow without programming ACD TN's? Maybe a menu in Call Pilot would work better. i want a way to...

Have the reports changed in CC6 from SCCS 6.0 becuase i can not find many reports like how fast the agent answers the phone, an average call answer of the calls, or how many calls were answered out of the total calls. It seems as if the reports have changed??? Am I missing something? How do...

Any suggestions on why a CLS release 8.8 keeps freezing up-checked memory, replaced hard drive...what else can I do?

What types of issues and know factors are associated with this upgrade? Do i NEED TO BE AWARE OF ANY PITFALLS? tHANKS!!!

What sort of issues does this software upgrade produce if any? Also, what items shall I ask NICE to look at when they upgrade? Also, can anyone explain what exactly is NICE upgrading? It seems I ask NICE themselves and there is never a clear answer... Thanks!

Is it possible, in any way shape or form, to retrieve a deleted message from Call Pilot 201i? If not, is there a parameter that I can turn on where it states that it saves all deleted messages for a specified time frame? Thanks!

What does it mean when the red lights are populating from right to left in a sequence fashion on the logger? i relaize it is an NATI board error, but do I need to replace those (NATI boards) as they have gone bad. the logger states reboot system as NATI board channel errors showing up, I...

Error-Load Library DAC failes! Can someone tell me what this error means? I am having trouble with my output channels as they are saying "Failed to initialize output channel". Are the two related? HELP! Thanks

What does it mean when I get a channel error? Does that mean it is not recording: *NATI board 1 - channel(s) error (676) Shutdown or reset Logger *NATI board 2 - channel(s) error (676) Shutdown or reset Logger *NATI board 3 - channel(s) error (676) Shutdown or reset Logger 1 input...