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We currently have a CS1000 consisting of 3 cabinets serving 4 buildings. The connections to other buildings are via 2 overhead cables - 1 100pr and 1 50 pr. The third building is served with a 25 pair from the building served by the 100 pr. Is there a way to convert these exterior runs to...

We have an issue that has recently crept up. Not sure why all the sudden, but it did. Our Paging Access code is 8 and zone 0 is the "page all" zone. We have an issue that our cell phone numbers are all 807-83xx. Is there a way to intercept calls to the paging system if it is dialed beyond the...

I remember seeing an option that caused an analog station port to return to dialtone when the far end hung up. Can anyone tell me what that was - I think it was a CLS setting, but can't remember for the life of me which one. Thanks.

This morning one of our Norstar systems displayed the following on the main set: "68-155326, time: 18:50, 12/31/07" What does this mean? I'm quite familiar with Meridian Option systems, but not so familiar with Norstars...Thanks. Tom Skillman City of Saint Louis Water Division

I recently purchased a Bogen ADP1 Door Phone. I have a slight issue with the way it works. There is a timer that will disable after a selectable delay of 15 sec to 2 min. The problem is the line is hung up after that duration no matter if the call is finished or not. With the timer disabled...

Is forwarding to an external number possible on a NORSTAR? We recently upgraded to 7.0 and a user wants to forward to a 2nd location when they are away from their desk. If it is possible, how do I do this?

My Station to Station calls are not going to the CDR output. Incoming and Outgoing are reporting fine. Is there a setting I have to set somewhere to enable station to station calls to output on the CDR? Thanks.

We just put in a new phone system, including CallPilot 4.0. We were given 20 seats of desktop messaging as part of a recent Nortel promotion. I was wondering what would be needed to set up faxing. We have 24 voice channels. I found in the CallPilot Administrator where you designate channels...

Here's what I want to do. I manage the phone system here and also work with the computers. I frequently need to receive calls from ouside service providers who come to service equipment. I don't want to give them my cell phone (not company issue), so I give them my desk phone. I set my desk...

I keep getting questions about ACD statistics from our Customer Service section and I'm not exactly sure of the answer. Our statistics show that calls are answered in approximately 30 seconds, but we have 10% lost calls. My question is, if a call is sent to an ACD agent and not answered, it...

One of our incoming trunk lines seems to be having an odd difficulty. If you disconnect the trunk from the system, it rings a test set and answers fine. Connected to the system, when you dial, it clicks like it answers, but you never get the greeting and menu system. Also, when connected to a...

We have an analog TN that is not ringing properly. Calling the extension, it does ring, but the phone sitting on the desk does not. Eventually, it does ring down to the HUNT extension. IF you pick up the analog phone while it's ringing, you have a dialtone. I'll paste the TN config below. I...

I was wondering if there is a way to force the Daily Totals for the ACD Statistics Reports to a time other than immediately following the final hourly report of the day. I want to try to capture the daily totals to a separate file from the final hourly report. If there's no way to do this, I...

We're having some trouble with the printer our ACD Statistic reports are currently going to. I'd like to capture this information using a terminal program. We currently don't have any capable terminal software that I can find. Any suggestions as to the program to use? Also, does anyone have...

I'm very new to managing the Meridian system we have at work. I'm not even sure of the current version of software loaded. The person I'm learning from to take over management is gone for the week (of course) and we developed a small problem with the Night Service feature. After 5 pm, the...