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I have a hunt group setup for all my sup in which they log every day. I have created a new vdn/vector to send calls to this hunt group. I don't not want the calls to go to the most idle agent which is how the hunt group is configured at this time. My client would like to be able to call this...

I'm running netcat and everything appears to be running fine. My txt file keeps growing as the day goes along. I have one small issue, the date and time in my txt file are showing up as 000432 (for the date) and 8224 (for the time). It has been this all day. Here is an extract of my txt file...

Does anyone have a contact to have 4610sw IP phones repaired in Eastern Canada?

When running a trace in the PBX (R013x), we regularly see entries like the following: denial event 1761. Is there a document somewhere explaining what denial event 1761 is?

I have a vector that plays an announcement giving the caller 2 options. The vector collects the digits and directs the call accordingly. Everything is working fine except, there is a 10 seconds delay before the call is transferred to either options. There are no wait-time statements in the vector.

We are installing AIM software on our WAN. Part of the info required by Avaya (ie: ip addresses, server names etc...), they have asked us to supply them with every CMS boxes product IDs. Does anyone know how to get this info or even what it is. Thanks

Would anybody have the doc id for the G3R8 document that specifies all tests results. ie: test board 01a12 (DS1). it fails test 139 and 144

Does anybody know if it is possible to get more than 10 holiday tables in a S8700 through upgrade or otherwise?

I have a center in an other part of the country which is tied to my center through tie-lines as well as tie-lines to other centers. The pbx also has local trunks. I recently created a new fax number for a specific project. The project will be faxing in my area only and I was asked to ensure that...

When setting up Geotel feeds in CMS, it asks for a range of skills to be monitored. By default, Avaya, when setting up our CMS inserted the range 1-999. It has since been reduced to 1-600. There is still too much data being passed onto Geotel. Is it possible to specify individual skills to be...

Using s8700 R11 and CMS R3V11. I just have a quick question. For tracking/reporting purposes, when the agent uses Conference instead of Transfer on their phone, is it tracked as a transfer?

Does anyone know if a G3R6.03 automatically updates?

Can anyone tell me what the following statement means in my Audix adm log "Subscriber traffic file swap failed". I get this entry every minute in the adm log.

Is there a way to increase the number of measured trunks in CMS?

How can I find out the configuration of my MapD and CMS with reference to network speed. 100/full or 10/full.