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I've forgotten the command to see what logon has made a change via ASA. Can anyone help? Thanks

Hi There, I have been trying to do a calculation in the integrated report which does the following and it does not work because you cannot have sums in the integrated reports; 100 * (sum(ACDCALLS + OTHERCALLS) / (sum(INCALLS) - (sum(ABNCALLS1 + ABNCALLS2 +ABNCALLS3))) This however works in...

Is there anyway I can split a trunk by the VDN that has been called? Let me explain: We have a trunk of 150 ports We utilise around 50 ports for our normal business activity. We are going to take overflow calls from another company and have told them they can use 100 ports max at a time. I...

We have 0 set for our attendant in our dial plan. 9 is our fac for an outside line. For certain extensions we dont want them to dial 9 for an outside line - just dial the number and the call complete. When calling national numbers 01/02 obviously we get routed to the attendant. I have tried a...

Importing stations through ASA - has anyone seen this message?? How can it be cleared?

Does anyone know what this means. I was importing some stations - i though I may have hit my limit but I could add them manually through definity. Definity R9 Any ideas anyone???

Has anyone been able to connect Oracle to the Informix DB on CMS? Is there any additional software required for Oracle to do this. We would like to bypass the ODBC drivers if possible

Has anyone been able to connect Oracle to the Informix DB on CMS? Is there any additional software required for Oracle to do this. We would like to bypass ODBC if possible

Is there anyway you can disconnect outbound calls on a trunk after a specified time limit with Definity G3 V9?

We currently have AVAYA Definity switch, but we also act as a remote location for our parent company and have some CISCO phones installed which are connected to a remote CM in their location. Has anyone had expereince of Utilising the CISCO phones on Avaya & CM. Could this be done...

Is anyone using advocate, can you give me brief outline of what it does and benefits it provides. I found the documentation on Avaya site - but just want brief overview Thanks!

Is there anyway I can limit the length of an outgoing call on a trunk? Any ideas please let me know Cheers

We use Vu Stats for Skill data. We now need to show agent data. I've set up a VU-Stats with the relevant fields available for agent data. When the Vu-Stats button is pressed I get the message "AGENT NOT LOGGED IN" Even though there is an agent logged in. I have checked the settings that the...

I have a spare VAL board from another switch I previously had. I currently have a license for 1 VAL board. My support company are saying that to use a second VAL board I need to buy a VAL Max 10 license. To have more than 1 VAL board. Is this really the case? You can only have 1 or 10! I...

How can I ensure all outbound calls made by specific agents are sent through a particular trunk (without them having to dial access codes etc) We will be using the TPS service and are required to access the service by entering a CIC. We want ALL calls made by our outbound agents to have this...

Is anyone using alternatives to traditional LED wallboards. I've built a web page that i'd like to display on Plasma screens. Has anyone set this up - what kit would I need & how far can cables carry tv signals etc. Any feedback would be great.

Has anyone come across this problem before?? We had an instance yesterday where a call was put through to an agent and they could both hear one of our announcements. Does this relate to any hardware/software problems that anyone is aware of. Or is this something that will just happen like...

I currently work with Avaya Definity and looking to move to another admin post with a Mitel SX2000 and am a regular visitor in the Avaya forum. I have not had much exposure to Mitel but some of your views with regard to differneces, stability etc. Also if anyone has any links to any helpfull...

Whats the best way to resitrict our agents from transferring calls to dailled numbers? We currently restrict the Callmaster for all calls through the COR. The agent logon COR enables calls to be made. We need them to be able to call all numbers except on the restricted list for their COR but...

We have Audix. Can anyone recommend an alternative or add on that will allow us to email voicemals to mailboxes.