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Hi All, We are using CE 10 and CR 10 with Aspect Call Center Reports 3.0 and DataMart Reports 2.0. One laptop can access the CE repository for the Call Center Reports and successfully run them on the desktop in CR 10. One cannot [sadeyes] We have registered the CRUFLARRY.dll and...

Hi - ACD rel 9, using DataMart to report against. Need to count the number of call an agent group makes that are transfered out to an 800# (888,877, 866, 800). While I can get direction code 3 for outbound, how do I know this outbound call is the result of a transfer? Which combination of...

Hi, we're on a rel9 with Aspect Customer DataMart v3.X Most of our contributors are ACDs. Is anyone doing Web Interaction or KANA e-Mail with Aspect yet? Or using DataMart? Thanks, DaBuggs [ponytails]

Hi, Running CE 8.5 & CR 8.5, converting to CE 10 & CR 10. CE is on Windows 2000. I migrated one user/group from CE 8.5 to CE 10, and while I got all the report objects and folders none of the instances came over, nor did any scheduling information. Did I miss something? I did this prior to...

Hi, I'm converting from CE 8.5 and CR 8.5 to v10 for both. OS is Windows 2000 for CE. I want to be able to export (save to destination) in database or htm formats which is allowed when exporting from CRv10, but not from CEv10. Am I missing an update, hot fix or something? Why do I have more...

Hi, We're migrating from CE/CR 8.5 to CE/CR 10. We've used the Enterprise Auth in the past for the logons. Network Guys want to use AD on the new system. I am unfamiliar with AD and this is probably a very simple question. If I use AD to manage logons, will I have to use it for security &...

Hi, I am running some 300+ scheduled reports on CE 8.5 on a nightly basis. When I use Crystal Enterprise Launchpad and select the view Instanaces (I log on as Administrator), I always get a "line 918" error. I can see any pending, failed, running. Just not recurring. I've called Business...

Hi, I am running some 300+ scheduled reports on CE 8.5 on a nightly basis. When I use Crystal Enterprise Launchpad and select the view Instanaces (I log on as Administrator), I always get a "line 918" error. I can see any pending, failed, running. Just not recurring. I've called Business...

Hi, Looking for suggestions for books on CE/CR v10. We have report developers in the wet behind the ears stage to advanced user (but not power user). Looking for more than "This button does that" kind of book - a good reference book or "bible". Any suggetions? Thanks, DaBuggs [ponytails]

Hi, Are Crystal Reports 8.5 usable in v10? I've see information regarding moving from 9 to 10, but nothing about 8.5 to 10.[sadeyes] I'm using both CE 8.5 and CR 8.5. More than likely I will be upgrading towards summertime and wanted to know what I'm likely to face. Thanks for any help you...

Hi, I'm using CR 8.5 running against an Aspect DataMart for agent reporting. I want to create a report that looks like this: Date1 Date2 Date3 Total AG1 HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS AG2 HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS Total HH:MM:SS...

Hello All, I've got more than 280 reports scheduled and can't get them to list out in View Instances. I get a line 918 error. Any hints? I am considering demo'ing some of APOS Systems Add-In Tools (http://www.apos.on.ca/) to see if they have a better way to display or sort. DaBuggs (-:

Hi, I've an install of CE 8.5 with several scheduled reports with destination output to unmanaged disk. I need to change the disk location - which I can do under Destinations. However even though the change is accpeted, when the job next runs, it runs to it's old location. I checked the...