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Can we tell if a CICS or a MICS system has capability of doing an auto attendant? We have a number of these systems at stores across Ontario - so if they are capable can we do this remotely without having to go onsite? Thanks in advance

Good Morning - I want to run a traffic study on a Mitel 3000, running MCD release 6.0 SP2, 12 analogue lines attached to an ASU (internal) We would like to run a report on the traffic of the unit, looking for any busy lines etc and if possible determine the max number of concurrent lines in use...

Not an incident - just a question into the Watchguard forum: Would you compare watchguard to Cisco for: -ease of management -cost -long term solution -enterpise solution versus small-mid size business use -would the watchguard all in one box perform under heavy load at a data centre I know...

I have an ASA5505 that requires a downgrade to work with one particular system. I need to go down to version asa825 and PDM version 645 For whatever reason those are what they are saying I require. Can someone tell me the easiest way to do this to a new out of box device? Should I go CLI or...

I have a BCM450 and the general delivery mailbox has been unattended since we moved our office. (now has 2900 messages in it!) Is there any way to delete all of the messages? I am pretty sure that since this is the GD mailbox I cannot delete it. I tried to disable the GD mailbox and then...

We recently merged with another company and now we need to modify the name that appears on the display when we are calling people outside our office. We have an Option 11 rel 25 (pre call pilot). We want to modify the outgoing Caller ID on the system to refelect the new company name. We use 2...

I have an Octel 200 system (S.4.1.1-2) and I am required to change/re-record the main greetings for the voicemail tree. The extensions in the office are 4 digit based and from what I can see the EN greeting is 6 digits (call it mailbox 100000) the FR greeting is also 6 digits (call it MB 120000)...

Good Morning! We are having some configuration issues with hand held devices at a remote site. Remote site ASA5505 ASDM 6.2(3) ASA 8.2(1) running a site to site VPN to ASA5510 6.1(3) ASA 8.0(4) Devices at the remote site have a custom app that does not allow a proxy to be set on them. I need...

I have inherited an older Option 11 system (pre call pilot) that has a call centre queue and sets available. These sets were on the shelf and I punched some jacks into the TN's and set up 4 phones. They all have the programming on them for the main call centre extension of 5000. I do not have or...

I have some PC's running XP Pro that i need to synch the time on. These PC's are on the same physical network, yet not on the domain. I need to synch these PC's time to the domain. net time \\<name or IP> /set /y gives error 5 access denied. Does anyone know how to synch a non domain...

I recent;y had an issue at my data centre and now the VPN remote clients can no longer connect to my VPN Concentrator. Cisco 3000 series Cisco VPN Client 4.02D Getting these errors on the client logs: 9 20:40:48.693 05/24/08 Sev=Warning/2 IPSEC/0x6370001E Unexpected TCP control packet...

I am new to networking and am looking for some ideas of what Cisco training i should be looking for, and some ideas for on line or CBT material that i should be using. I know that i am about to get deluged but i am looking for some solid recomendations. Thanks

I have a few computers, XP Pro SP2 patched etc. that are NOT domain members (and they need to remain that way). How can i run something like NET TIME to synch the clocks when these PC's are not member computers on the domain. If i run net time from a DOS prompt then I get an error message. But...

I hope someone here can assist me. I am looking to not go through my proxy server for a few sites. All internet traffic from all sites is filtered through my Proxy at our DataCentre. PIX Version 6.3(5) I am using the line: url-server (outside) vendor websense host 10.160.x.x timeout 5 protocol...

Has anyone done a reset on their iLO card in a ML370 G3? The tag with the iLO info was lost in transit from the prior site to here. I am going to look on HP, but i thought i would see if anyone had done one and if there were any gotcha's that i should watch out for. Thx

One of our sites has a Norstar system that crashed and when it came back up the Minuet ACD was back on the system. This is conflicting with out CINPHONY 1 ACD. Apparently there is a Minuet removal tool available (that was on site but has been misplaced). Will this tool work if we find it so...

One of our sites has a Norstar system that crashed and when it came back up the Minuet ACD was back on the system. This is conflicting with out CINPHONY 1 ACD. Apparently there is a Minuet removal tool available (that was on site but has been misplaced). Will this tool work if we find it so...

I recently changed one of my sites over to a cable modem and PIX 501 VPN connection (Cost savings to move it from a 3rd party managed WAN). However the DHCP clients are not registering with DNS. They are showing the "Active lease, DNS dynamic update pending. This address is not available for...

Is this as simple as adding in a line like this: access-list kii_splitTunnelAcl_1 permit ip host 192.168.128.101 any This would allow the IP address listed above to go to any IP address and not be forced out the VPN tunnel? AKA by pass he proxy server? Thanks in advance! Cam

Does Cisco have tools for remote management of switches? Or does anyone have any tools that they would recommend for looking at switches? I have no ideas of what is out there, however i would like to be able to disable ports on switches etc. with the tool. Looking forward to your suggestions!