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Call by Call Report Maximum Call #
Whenever I run reports out of my eCallbyCallStat tables it only displays 3999 call IDs. Any calls after after the 3999th call are added back into existing call Id's. Ex. Call ID #34 08:45 DN Call Initiated 08:46 DN Call Released 14:56 Local Call Answered 14:59 Local Call Released Is there a...- GSanalyst
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- Replies: 3
- Forum: Nortel: Symposium call center solutions
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Web Client: Filtering Reports Created in Crystal
Does anyone know of any way to filter reports created in Crystal the same way you would filter a canned report (agent login, application id, etc.) using Symposium Web Client? It doesn't make sense that Symposium would allow the ability to import reports without the functionality of dynamically...- GSanalyst
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
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Symposium Failure Rate
Does anyone know where I could find any information on Symposium failure rates? I have found an overwhelming amount of positive information in regards to the system and am curious how often the system goes down, what 3rd party products may cause the downtime (if any), what percentage of...- GSanalyst
- Thread
- Replies: 6
- Forum: Nortel: Symposium call center solutions
