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Hi have a strange issue and could use some advise. I have a customer with an ADIX system ver.7.0 Weather from a lan line or mobile phone; if you call the main line the ADIX phone will ring, when you pick up the handset the light goes green and the solid as if the call is answered, but yet no...

I have recently installed a Nortel/Avaya BCM 50 running Ver. 6.0. I have it licensed for 8 digital phones, two analog phones, 4 analog trunks, 8 VMB's and 2 IP clients. There are 3 T7316E phones and 1 T7100 working currently without any issues. The first 2007 Ip phone I added worked just fine...

I have a BCM 400 w/4.0 software, I am trying to network it to our 11c in Chicago. We have a PTP T1 between the two. I setup the BCM trunks 060-084 for E&M wink, line pool A private. Dest. code 4A, absorb 0. Private access code 2, private recieved length 4, and loal access code 2. The extensions...

I have a MICS Ver 7.0 with a PRI. Inbound caller ID is not displayed on the phone set until the call is answered, which defeats the purpose of caller ID. I opened a ticket with the local provider to see if there was an issue with the D-channel or supervision. They pointed the finger back at...

Does anyone know how to default the system password or initilize it so I can get access to the system. It was left in an office that my customer is now occupying and they would like to use it.

I am working on a SX200 system that has five lines in hunt from the phone company. They want the capability for the lines to ring the main phone for 5 rings and then be answered by the auto attendant. Does anyone know a way to do this?

I an working on an SX200 LW19 Ver. 3.2 I am converting from a PRI to LS trunks. Each phone has their own private CO line on the phone. When an inbound call comes in after 4 rings or on busy I want the call to go to voicemail. Can someone lead me in the right direction to set this up.

I have a site where the caller ID only displays after the call is answered. I want to change it so the CLID is presented before the call is answered. Any sugestions?

I have an old nice system logger ver 7 running DOS 6.1. I have been recording calls station side for years using the amphenol board and ADIF 24 boards. I want to record on the line side level using a ADIF prism card, does anyone know if I need another piece of hardware to make this work. I...

I have a strange problem which I hope someone can shed some light on what could be missing. We have two music sources one for our main applications which works flawlessly. I have built a seperate music system for our international customers so they won't hear an English music recording. We...

Is it possible to access the system feature codes using an analog phone on an ATA.

Can anyone see a reason why CLID will not display on the rollover lines on a MICS 4.1

On a CICS running 7.1 I have four analog lines. I have created a dest code 70 and set all phones to redirect which all lines appear and ring on all phones. when I forward a phone the call forwards properly, but when I release the call the lines don't disconnect. I receive a busy/reorder and the...

I have inherited a Mitel phone system, rather than tear it out right now I wanted to utilize it. I need to get service turned up in the meantime of figuring this thing out. My question is can I use a PRI or do I need special hardware, and do I need a seperate internet connection as well or could...

Having trouble conferencing on a MICS 7.1 with a PRI. After establishing the first call when I press conference/transfer the display reads make a second call. When I try to dial the second call it doesn't select another trunk, or put the first call on hold. I tried to transfer and join the...

I am having trouble dialing digits after dialing 9 for dest code. I have DID's with prefix of 938 and 944. I have the receive length set to 7. Using route 001, absorb 1, dest 9. When I dial 9 and then 3 for prefix 369 I get invalid number error on the phone system. I can dial any other digit...

I can't seem to be able to log into the my CallPilot web app. I keep getting Invalid credentials check your settings and try again. I have a seperate server running 2003, I can access the reporter, and desktop messaging. I have the host name, VPIM, FQDN, and LDAP configured on both the IIS...

Does anyone have a builltin on weather or not you can do an easy change on ACD phones running 4.5. Back in the day they stated you can't, but with the newer software these days I always have.

I am working on a MICS 4.1 with a Norstar Flash 2. I have just setup a PRI into the system. How do I get the AA to answer the DID's.

I have a cdr port split off to different devices one is an smdr box which has a mdr2000 unit hooked to it and dumps the call records to a PC. OTM 2.2 has a MDR2000 hooked up as well to collect realtime records for reports. Also a direct feed to our Nice system. in all systems the CLID field is...